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All replies
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Helpful answers
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Jan 6, 2016 11:18 AM in response to A.Viseeby jason269,Hi, A.Visee.
Thank you for visiting Apple Support Communities.
It sounds like the Mail application becomes unresponsive. I would start with forcing the Mail application to close and open the Mail app via the steps below.
Force an app to close on your Mac
- Open Mail and immediately hold the Shift key until Mail opens. This causes Mail to open without any message or mailbox selected.
If Mail unexpectedly quits when viewing certain messages
Cheers
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Jan 7, 2016 1:31 AM in response to jason269by A.Visee,Hi jason269,
Thanks for your reply. The thing is that everything works in Mail apart from replying to messages because then I get an empty create-new-mail window that can't be approached; it can only be minimalised and will stay in the dock until I close Mail.
Hope you know a solution...
Grtz!
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Jan 7, 2016 6:12 AM in response to A.Viseeby jason269,Grtz!
Thanks for the follow-up. I am still not clear on exactly what is happening. I believe the best option would be to reach out to us via phone to further assist you with this issue.
Contact Apple for support and service
Cheers
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Jan 15, 2016 2:43 PM in response to jason269by sean_healey,This same issue has been occurring for me since I upgraded my Mac Pro from Mavericks to El Capitan.
Apple Mail seems to function ok, apart from when I try to reply-to or forward mails. If I try either of those actions from an existing message, I get a blank compose window which I can't interact with. The blank window cannot even be closed, which requires a force-restart of Apple Mail to get rid of.
My mail is configured to use IMAP, but is set to store draft messages locally.
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Jan 16, 2016 1:36 AM in response to jason269by A.Visee,Hi Jason,
See sean_healey's post from Jan 15 2016 2:43 PM. He has exactly the same problem. I have posted it on a dutch site http://genius.appletips.nl/discussion/comment/8700#Comment_8700 and various people replied they have the same problem. All in El Capitan. So far nothing has helped. Still hoping for a solution...
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Jan 16, 2016 7:40 AM in response to sean_healeyby Chazza321,Hi,
Did you get a fix for this problem?
Chazza
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Jan 27, 2016 4:44 AM in response to A.Viseeby PDH80,Hello,
I've been having the same problem with Mac Mail since upgrading to El Capitan.
I have about 10 email account and this problem only seems to affect the IMAP accounts.
The only way I can reply to or forward a message is to create a new blank message, copy and paste the contents of the email I want to reply to or forward into the new blank message, add the subject line and add the recipient's details manually.
I shouldn't have to do this and it was fine before the update.
Any help would be appreciated.
Many thanks.
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Jan 27, 2016 5:19 AM in response to PDH80by A.Visee,Hi,
I have no IMAP accounts, only POP, so that does not seem to be the problem. We can only hope that more people will complain so that eventually Apple will solve the problem... It makes working with mail terribly complicated though.
Let's keep each other posted on any changes.
Cheers,
Angelique
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Jan 27, 2016 5:21 AM in response to Chazza321by A.Visee,Hi, to my knowledge the problem has not been solved. I'm still hoping somebody knows the answer...
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Jan 27, 2016 7:02 AM in response to PDH80by A.Visee,★HelpfulA solution appears to have been found in getting rid of Rapport Trusteer: Re: Why does Mail crash when trying to reply to an email when Safari is also open
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Jan 27, 2016 8:47 AM in response to A.Viseeby Chazza321,You're right! I ditched Rapport Truteer and it seems to have solved the problem! Someone always works these things out! Result!
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Jan 27, 2016 8:55 AM in response to Chazza321by A.Visee,Can't tell you how happy I am, it feels like my birthday :-)
Thank you everybody for solving by sharing!
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Jan 27, 2016 9:05 AM in response to A.Viseeby PDH80,Thanks for the details about Trusteer Rapport, which I do have installed and running with Firefox.
I'm going to start by just turning Block Screen Capturing to "Never", under the Security Policy tab, but if that doesn't resolve the issue, then I'll just "Stop Rapport".
Hopefully this will do the trick!
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Jan 27, 2016 11:46 AM in response to PDH80by A.Visee,Apparently the best thing is to get rid of it altogether by using the Uninstall in rapport.dmg:
"It is a modification to OS X that will result in random crashes and generally unreliable behavior. It will achieve the ultimate in computer security, which is to render your own computer effectively unusable. The bug is not in OS X. The bug is "Rapport". Get rid of it. Do not install anything like it ever again."
