I have bought an Iphone 6 Plus from an authorised shop and reccently it has been locked. It asked for the Apple ID and password that was used to set up this phone. when I tried to enter my own Apple ID, it's hacked and I cant access my iphone now. How can I fix this problem? is the Apple ID needed here is the one that the Shop used?
Please help. very urgent
Thank you very much
iPhone 6 Plus
You need to contact the seller and ask him to remove this iPhone from his list of devices or request a refund. Otherwise, your iPhone will be a useless brick.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
You bought a phone that was used. The shop may not even have the password to it. The only person that can unlock the phone will be the original owner that set up the apple id on it.
I bought a brand new one, not the used one, with full bill, receipt and warranty stuff. The thing is my original Apple ID i used was hacked. 😟
So what you are saying is that:
1). You bought a new phone and activated it with your own Apple ID
2). You Apple ID was subsequently hacked and the password was changed?
3). You are unable to access the phone because the hacker locked it remotely
If that is the case, contact Apple ID security ASAP:
If that is not the case, then you bought a used, repackaged iPhone and will need the Apple ID used to activate the phone. What store did you buy your phone?
Take it back to the store and ask for a refund.
1) I bought a new iphone
2. I used my apple ID to used it for months
3) my iphone seems to be hacked, cant not activate it because it says it's lost and erased, it asks to enter the ID I used to set up the iphone to re-activate again
4) my ID is also hacked, can not used, when I sign in the ID, it's newly registered now. Still cant be used on my iphone
5) my iphone is still under warranty time
You need to contact AppleID Security NOW:
https://www.apple.com/support/appleid/
Click on the "Contact Support" button on the upper left. Ask them to reset your Apple ID password. And then try setting up your phone with your Apple ID and new password.
I Need help with activating iphone - lost and erased status
