Boogie99
Level 1 (0 points)

Q: Apple Pay Help !!

I went to a store and bought food for some friends, my phone pinged and showed the tick, but the register in the store did not register the transaction, so I had to pay in cash. My phone says I have paid for the goods, the store owner says that my phone transaction didn't work, so infect at the moment i've paid twice for the same goods. How can I get any help with this problem. I have been to the bank and they ca't help me at the moment becouse the transaction will not register until tomorrow.

iPhone 5s

Posted on Jan 5, 2016 5:33 AM

by Jonathan UK,Solvedanswer
Jonathan UK Jonathan UK
Level 8 (35,856 points)
Apple Watch
A:

Hi

 

If the payment terminal did not register the transaction, there is no need to be concerned (and there is no pending transaction or pre-authorisation).

 

For some reason, your payment attempt failed. If it had completed successfully, the terminal would have advised the merchant accordingly - and your side of the payment terminal would have confirmed the same to you.

 

You may wish to report your failed transaction to Apple. The form enables you to report issues with specific merchants, transactions and payment cards, so can be helpful in enabling Apple to investigate:

 

https://www.apple.com/feedback/apple-pay.html

Posted on Jan 6, 2016 3:21 AM

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Boogie99

Q: Apple Pay Help !!

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  • by JaxFLBear,

    JaxFLBear JaxFLBear Jan 5, 2016 6:39 AM in response to Boogie99
    Level 2 (319 points)
    Jan 5, 2016 6:39 AM in response to Boogie99

    It's likely that the pending transaction is just a pre-authorization will not actually post to your account.  If the transaction does indeed post, dispute the charge with your bank.

  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Jan 6, 2016 3:21 AM in response to Boogie99
    Level 8 (35,856 points)
    Apple Watch
    Jan 6, 2016 3:21 AM in response to Boogie99

    Hi

     

    If the payment terminal did not register the transaction, there is no need to be concerned (and there is no pending transaction or pre-authorisation).

     

    For some reason, your payment attempt failed. If it had completed successfully, the terminal would have advised the merchant accordingly - and your side of the payment terminal would have confirmed the same to you.

     

    You may wish to report your failed transaction to Apple. The form enables you to report issues with specific merchants, transactions and payment cards, so can be helpful in enabling Apple to investigate:

     

    https://www.apple.com/feedback/apple-pay.html