Original Lozo

Q: Macbook Pro summer 2012 updated to OS El Capitan and now FaceTime camera does not work?

I updated my OS to El Capitan and now my FaceTime camera does not work at all.

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Jan 5, 2016 1:19 PM

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Q: Macbook Pro summer 2012 updated to OS El Capitan and now FaceTime camera does not work?

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  • by lllaass,

    lllaass lllaass Jan 5, 2016 1:27 PM in response to Original Lozo
    Level 10 (188,811 points)
    Desktops
    Jan 5, 2016 1:27 PM in response to Original Lozo

    Does it work in Photo Booth?

    Does the camera show in System Profiler?

    OS X: About System Information and System Profiler - Apple Support

     

    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

     

  • by EZ Jim,

    EZ Jim EZ Jim Jan 6, 2016 10:47 AM in response to Original Lozo
    Level 7 (22,547 points)
    Jan 6, 2016 10:47 AM in response to Original Lozo

    Original Lozo wrote:  I updated my OS to El Capitan and now my FaceTime camera does not work at all.

     

    Your camera should work with EC.  The built-in cameras in all my EC Macs work with all my Apple camera apps plus QuickTime Player.

     

    (Note that the video chat feature of Messages has not worked properly since Mavericks. The camera works in Messages' A/V Preferences ..., just not the video chat connection.)

     

    Other than the current Messages Video Chat connection problem, one of the following will fix your problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.2