I wiped the MacBook Pro Early 2011 and did an OS X El Capitan update and restart.Now install fails when trying to install Adobe Creative Cloud software. Are there known Adobe software install issues?
MacBook Pro, OS X El Capitan (10.11.2), null
MACasavant wrote:
I wiped the MacBook Pro Early 2011 and did an OS X El Capitan update and restart.Now install fails when trying to install Adobe Creative Cloud software. Are there know install issues?
Is not a general issue. Installed just fine on my early 2011 13" MBP.
Exactly what do you mean by fails to install? What are the error messages?
might check Adobes help site - https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html I have not had that many issues on the multiple installs I support. Usually it seems like it is a login issue to their "cloud". Have it installed on Maverick, Yosemite and now El-Capitan, both the 2014 and 2015 versions. I do not like Adobe, but I have had minimal install issues, especially on a "clean" OS install. Sorry I am not much help.
I had issues a while ago and after 4 days of phone calls and esclatiions with adobe I traced it to something they didn't think of.
remove previous instances of CC with this software from Adobe
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app .html
disconnect any other drive that may have an adobe CC or CS installed
try that but make a backup before taking any action.
I did have Adobe "recommend" that only one version of Adobe CS 5-6.5, or CC2014 or 2015) be installed at a time, and to uninstall previous versions before installing newer versions, so I can see this. However, this doesn't seem the case with this one, since (I am assuming here), it is a clean install of the OS, then an attempt to install CC, without any other Adobe products previously installed interfering.
if you attempted to install and any component did make it's way on to your computer even without it completing I would try the cleaner as it removes cache files and other components.
The other issue could be the Adobe servers are acting up and a trip to the adobe forums might give you some insight as to their status.
good luck with this. I'm not a fan of how they implemented the distribution or the monthly charge for this thing.
I have tried the uninstall, clean, redownload, reinstall sequence. To no avail.
One hiccup along the way was that the uninstall procedure spoke of "errors" in the process or sometimes wouldn't finish because "other applications were in use," though no other apps were open--so I'm dumbfounded.
Adobe doesn't seem to have an answer either.
create a new account with administrative rights
disconnect all drives but the one you are installing on.
run the cleaner, run the installer
I don't know if it will work but I went back and forth with Adobe to the point of me actually thinking I needed to start thinking long and hard about running Windows.
but should the procedure work under a new account with admin rights, does that mean I need to recreate all my settings in that new account? Or will CC then work on my original admin account, too?
tried the procedure in another admin account: same phenomenon.
wow-
created a whole new account with admin privileges
went through Adobe's sequence
at reinstall attempt, crash. I've tried to paste the crash log into this reply, but each time it says there are "invalid characters" and it won't save the reply.
try pasting here
also screen shot as a jpeg can say 1,000 words but a PNG says them far more clearly.
here's the paste:
going back and forth with Adobe and trying their various (unsuccessful) fixes, they are now inviting me to do a screen share with their tech support.
it's come to that.
I did this with them, they didn't fix my particular problem but they did give me some insights into what ultimately caused it. If the are offering I suggest take them up, you have nothing to loose except for days of tying to find a tech willing to get back on your system.
Going to read your log and no idea if I can determine what is happening on your system. BRB.
are you running 10.11.4 beta?
Adobe Creative Cloud won't install
