BA.Schumacher
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Q: iPhone 6 restart trouble

I have an iPhone 6, iOS 9.2, 64 GB. When I restart my iPhone, The screen goes black, to the apple screen, to a gray screen and repeats itself for about a half an hour until it officially turns on. Does anyone know how to fix this problem?

iPhone 6, iOS 9.2

Posted on Jan 5, 2016 7:55 PM

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BA.Schumacher

Q: iPhone 6 restart trouble

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  • by judysings,

    judysings judysings Jan 7, 2016 7:43 AM in response to BA.Schumacher
    Community Specialists
    Jan 7, 2016 7:43 AM in response to BA.Schumacher

    Hi BA.Schumacher,

    How long has this issue been going on?  Did it start after a recent update?  What I would suggest is to back up your iPhone, and then update the iOS software, which will put a new version of iOS 9.2 on your device.  Please reply to this thread if this does not resolve your issue.

    Put your device in recovery mode and set it up again
     

    Put your device in recovery mode and set it up again

    1. Connect your device to your computer and open iTunes. 
    2. While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.


       ​



    3. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
    If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.


     ​

     

    1. After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

    Take care,