Q: AE, external hard and iTunes

I am on El Capitan [version 10.11.2]. I use an Airport Extreme connected to a Motorola Modem. I connected a WD external hard drive which contained my iTunes library to the Airport Extreme and it worked for about two weeks. I can no longer find the AE on my Macbook and subsequently do not have access to the hard drive and my iTunes library. How do I get the AE and hard drive to show on my Macbook?

Airport Extreme, OS X El Capitan (10.11.2)

Posted on Jan 5, 2016 8:29 PM

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Q: AE, external hard and iTunes

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by norm123,

norm123 Jan 7, 2016 8:12 AM in response to wmsandwms
Community Specialists

Jan 7, 2016 8:12 AM in response to wmsandwms

Hey wmsandwms,

I understand that you are not able to see your Airport Extreme on your MacBook. There are a few things that you can try to get it working a gain.

Now troubleshooting an Airport in general falls into 3 categories. A hard reset, a soft reset and a Factory default reset. Take a look at the article below for more details on this and assistance with choosing the right reset to get it recognized again.

Resetting an AirPort base station FAQ
https://support.apple.com/en-us/HT201945

Take it easy
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