McJLin78

Q: Iphone 4s with new ios9.2 doesn't work properly

Hi !

Ihave recently upgraded my iphone 4s to ios to ver. 9.2.  For some reasons, that the camera stop functioning properly (camera starts with black screen, but switching to video would work then switching back to photo doesn't again); however, i used other downloaded camera apps which would work just fine. I believe it's software related issue and i've tried to restore factory default and restore to my backup settings with no luck.  Please help identify if this could be an upgraded bug issue.  thanks.

 

McJLin78

iPhone 4S, iOS 9.2, Camera issues with ios9.2

Posted on Jan 6, 2016 1:20 AM

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Q: Iphone 4s with new ios9.2 doesn't work properly

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  • by Brett L,

    Brett L Brett L Jan 7, 2016 11:18 AM in response to McJLin78
    Community Specialists
    Jan 7, 2016 11:18 AM in response to McJLin78

    Greetings McJLin78,

     

    So since updating your iPhone 4s to iOS 9.2, the phone's Camera app shows a black screen, but other camera apps work normally. Is that correct?

     

    As you mentioned, that indicates that the physical camera hardware is functioning correctly, leaving us to troubleshoot the software. 

     

    The following article has good steps for this issue - Get help with the camera on your iPhone, iPad, or iPod touch. You've already done some, but I would like you to do all of these in order -

    You see a closed lens or black screen

    If you see a closed lens or black screen when you open the Camera app, try these steps:

    1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
    2. Force the app to close, then open the Camera app again.
    3. Restart your device, then open the Camera app again.
    4. If your device has a front and rear camera, try both cameras by tapping   . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

    If these do not resolve your issue, since you have already indicated that erasing and restoring your backup also did not resolve it, the next step would be to Erase and set up as a new device. Follow the steps in this article - How to erase your iOS device and then set it up as a new device or restore it from backups. Do NOT restore from your backup.

     

    Please let me know the outcome of your tests.

     

    Thanks for using Apple Support Communities.

     

    Be well.

  • by McJLin78,

    McJLin78 McJLin78 Mar 1, 2016 6:43 AM in response to Brett L
    Level 1 (0 points)
    Mar 1, 2016 6:43 AM in response to Brett L

    Hi Brett L,

    I have followed the step to restore my iphone 4s to factory default with iOS 9.2.1 as a new phone, but still with no luck that camera can't function properly as described earlier (black screen on both front and black cameras).  Looks like the iOS has upgrade issue.  Please help look into the iOS if there may be any bugs that exists.  thanks ~

     

    McJLin78