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User profile for user: caitlynag
caitlynag Author
User level: Level 1
1 points

MACBOOK PRO KEEPS RESTARTING ITSELF.

Hi everyone!

Now I'm not sure if this is happening due to the fact this macbook was gifted to me and my aunty brought it (possibly from a dud laptop company here in Australia) The laptop is claimed to be refurbished (ect)

Now it keeps restarting itself which is annoying because I'm trying to do some work on it. I clicked open the report and this is what I got:

Anonymous UUID: 95CFAC8B-1883-70D4-607F-AE56B9B3818D



Wed Jan 6 19:45:16 2016



*** Panic Report ***

panic(cpu 1 caller 0xffffff8014816df2): Kernel trap at 0xffffef7f962f7778, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffef7f962f7778, CR3: 0x000000000a966000, CR4: 0x0000000000002660

RAX: 0xffffff810f0cbaf8, RBX: 0xffffff810f0cbd60, RCX: 0xffffff810f0cbaf0, RDX: 0x0000000000000008

RSP: 0xffffff810f0cbad8, RBP: 0xffffff810f0cbb60, RSI: 0x0000000000000001, RDI: 0xffffff80df2c4000

R8: 0xffffff810f0cbaf4, R9: 0xffffff810f0cbaf8, R10: 0xffffef7f962f7778, R11: 0x0000000000000000

R12: 0x0000000000000002, R13: 0xffffff80df2c4000, R14: 0xffffff7f96379250, R15: 0xffffff810f0cbc30

RFL: 0x0000000000010202, RIP: 0xffffef7f962f7778, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffef7f962f7778, Error code: 0x0000000000000010, Fault CPU: 0x1



Backtrace (CPU 1), Frame : Return Address

0xffffff810f0cb780 : 0xffffff801472ad21

0xffffff810f0cb800 : 0xffffff8014816df2

0xffffff810f0cb9c0 : 0xffffff8014833ca3

0xffffff810f0cb9e0 : 0xffffef7f962f7778

0xffffff810f0cbb60 : 0xffffff8014d01523

0xffffff810f0cbbc0 : 0xffffff8014cfed83

0xffffff810f0cbd00 : 0xffffff80147e1307

0xffffff810f0cbe10 : 0xffffff801472ef8c

0xffffff810f0cbe40 : 0xffffff80147139f3

0xffffff810f0cbe90 : 0xffffff801472429d

0xffffff810f0cbf10 : 0xffffff801480231a

0xffffff810f0cbfb0 : 0xffffff80148344c6



BSD process name corresponding to current thread: WindowServer



Mac OS version:

14F27



Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000014400000

Kernel text base: 0xffffff8014600000

__HIB text base: 0xffffff8014500000

System model name: MacBookPro5,5 (Mac-F2268AC8)



System uptime in nanoseconds: 10





Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.47f2

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A54463531323634485A2D3147344D31

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: KINGSTON SV300S37A240G, 240.06 GB

Serial ATA Device: HL-DT-ST DVDRW GS23N

USB Device: Built-in iSight

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus:

MacBook Pro

Posted on Jan 6, 2016 12:51 AM

Reply
3 replies
User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,002 points

Jan 6, 2016 2:15 AM in response to caitlynag

The nature of a kernel panic invites speculation due to the fact if the memory upgrade

or replacement RAM chips were of lower than adequate quality, when under a load the

system may exhibit kernel panics. There are a few other reasons why this may occur.


• OS X: About kernel panics - Apple Support


To troubleshoot or look into the causes of this situation can be helped if you study...


• Technical Note TN2063: Understanding and Debugging Kernel Panics:

https://developer.apple.com/library/mac/technotes/tn2063/_index.html


The information in the report you supplied indicates there is a possibility of KP due to

hardware issue, and sometimes it may be due to the Graphic card in certain portables.

Or RAM of inadequate quality even though the general specs appear to be correct.


An appointment with an Apple Store genius could be helpful since they can diagnostic

test the computer (often at no cost to you) and give suggestions on other remedies if

they are required: official Apple Store Genius: https://www.apple.com/retail/geniusbar/


If the computer was an in-shop 'refurbished' or a repaired used model, and if the store

is not an Official Apple retail Store, you may not have much of a warranty. The shop that

sold it may be able to help resolve the issue, or at least test it and give you an estimate.

Most authorized Apple service providers are capable of testing & repair services.


Good luck in this matter! 🙂

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MACBOOK PRO KEEPS RESTARTING ITSELF.

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