MD101LL/A + 2SSD + 16GB ram having hiccups

Question

Level 1

14 points

MD101LL/A + 2SSD + 16GB ram having hiccups

Hello ladies and gents!

Unfortunately my MacbookPro 13" mid-2012 last only two years without any problems. I was more than happy with the purchase and changing the system from Windows and was amazed with the reliability this computer can give You. When I was buying it I also bought 16GB of Kingston RAM and asked the Apple reseller to install it. Year later I bought the Samsung 850 PRO 128GB SSD and put second life into this machine. Everything was working fine, and by "working" I mean heavy usage of Photoshop, Illustrator, Lightroom, InDesign and even Premiere also connected to second monitor.

After installing the Yosemite I started to have some minor problems with sudden reboots and so on, nothing special when You're used to Windows machines. Few months later I've started to have the problem with multicolour stripes across the screen which suggested the GPU or Motherboard problem. They showed only time to time, especially on heavy usage. Then I traveled to Iceland carrying my mac in the backpack as I used to do on other trips. For 10 days, when MacBook was not connected to secondary monitor, everything was fine. When I came back the problem started to occur more often to the point when I was not able to use the laptop anymore because it gave me only three annoying sounds and reboot. I found out that probably this is motherboard dying.

I sent the MacBook to the Apple reseller and they cleaned the motherboard from every kind of moisture or rust that it could have, they changed two cables, run all this fancy diagnostics and my laptop was like new again. Everything started to work. At least this is what I heard on the telephone. When I came to pick it up the consultant started showing me how it works and then BAM! Stripes across the screen again! You should see his face! 😀

It turned out that when he holds the laptop by one hand pressing the left side of the touchpad the glitches show! Conclusion: problem with the memory. The bottom slot to be exact. Upper was fine, no matter which sticks of RAM we used. Bottom was always a failure. So I've been left with only 8GB of RAM and upgrade of another SSD instead of the Cd-ROM - Samsung 850 EVO 500GB SSD.

This setup has been working quite fine BUT from time to time it showed some kind of hiccups which now are my everyday problem...

Please check the video below and tell me what the **** is going on again?

https://youtu.be/CMNX8esMBiU

(ofc I know that recording slows the performance but it looks the same when not recording)

TECH SPECS:

Safari extensions installed yesterday so they doesn't matter

No current kernel panic in Console

Yosemite 10.10.5 (14F27)

BANK 0 / 8 GB 1600 MHz DDR3 Kingston RAM

BANK 1 / none

Samsung SSD 850 PRO 128GB / Available: 48,85 GB / only for system, apps and documents

Samsung SSD 850 EVO 500GB / Available: 14,59 GB / cache of lightroom, all heavy files, backups

ETRECHECK:

EtreCheck version: 2.6.6 (226)

Report generated 06/01/16 13:34

Runtime 2:00

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 555 - SN = 9G2280LMND3NC

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

DELL U2412M 1920 x 1200

System Software: (What does this mean?)

OS X Yosemite 10.10.5 (14F27) - Time since boot: about 13 hours

Disk Information: (What does this mean?)

Samsung SSD 850 PRO 128GB disk0 : (128,04 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

System (disk2) / : 126.84 GB (48.83 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 127.18 GB Online

Samsung SSD 850 EVO 500GB disk1 : (500,11 GB) (Solid State - TRIM: Yes)

EFI (disk1s1) <not mounted> : 210 MB

Boot OS X (disk1s3) <not mounted> : 134 MB

Data (disk3) /Volumes/Data : 499.41 GB (14.59 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk1s2 499.76 GB Online

USB Information: (What does this mean?)

NOVATEK USB Keyboard

Logitech USB-PS/2 Optical Mouse

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (5.3.6 - SDK 10.9) [Click for support]

Startup Items: (What does this mean?)

TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

Startup items are obsolete in OS X Yosemite

System Launch Agents: (What does this mean?)

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.SafariCloudHistoryPushAgent.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

[loaded] com.paragon.NTFS.notify.plist [Click for support]

10 processes killed due to insufficient RAM

System Launch Daemons: (What does this mean?)

[killed] com.apple.awdd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.wdhelper.plist

6 processes killed due to insufficient RAM

Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.paragon.updater.plist [Click for support]

[running] com.wacom.pentablet.plist [Click for support]

Launch Daemons: (What does this mean?)

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.klieme.TMSHelper.plist [Click for support]

[loaded] com.klieme.TimeMachineScheduler.plist [Click for support]

[running] com.klieme.TimeMachineScheduler.wake.plist [Click for support]

[loaded] com.noatime.root.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.rockysandstudio.WUHelper.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: (What does this mean?)

WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)

Other Apps: (What does this mean?)

[loaded] QA2G25RMZ4.com.wunderkinder.wunderlist-helper

[running] com.adobe.Lightroom5.19912

[running] com.adobe.acc.AdobeDesktopService.85800.C8DB8C27-B43E-4D2C-9DCC-BB991669AA97

[running] com.adobe.accmac.46040

[running] com.apple.xpc.launchd.oneshot.0x10000012.Spotify

[running] com.apple.xpc.launchd.oneshot.0x10000016.EtreCheck

[running] com.google.Chrome.26444

[running] com.wacom.ConsumerTouchDriver.84948

[running] com.wacom.TabletDriver.85516

[running] com.wdc.wdquickview.84096

Internet Plug-ins: (What does this mean?)

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

Safari Extensions: (What does this mean?)

Facebook Cleaner

WOT

SafariRestore

Evernote Web Clipper

Save to Pocket

SessionRestore

Turn Off the Lights

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

MacFUSE [Click for support]

NTFS-3G [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Tuxera NTFS [Click for support]

PenTablet [Click for support]

WDQuickView [Click for support]

Time Machine: (What does this mean?)

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Destinations:

TimeMachineBackup [Network]

Total size: 1.98 TB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 1.98 TB > (Disk size 0 B X 3)

Top Processes by CPU: (What does this mean?)

12% WindowServer

12% com.apple.WebKit.WebContent(21)

11% kernel_task

5% Adobe CEF Helper(3)

4% Spotify Helper(2)

Top Processes by Memory: (What does this mean?)

2.30 GB com.apple.WebKit.WebContent(21)

975 MB kernel_task

180 MB Spotify Helper(2)

115 MB Adobe Photoshop Lightroom 5

115 MB Safari

Virtual Memory Information: (What does this mean?)

19 MB Free RAM

7.98 GB Used RAM (865 MB Cached)

1.95 GB Swap Used

Diagnostics Information: (What does this mean?)

Jan 6, 2016, 01:09:24 AM ~/Library/Logs/DiagnosticReports/Adobe Photoshop Lightroom 5_2016-01-06-010924_[redacted].crash

Jan 6, 2016, 12:03:58 AM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2016-01-06-000358 _[redacted].crash

Jan 6, 2016, 12:03:27 AM Self test - passed

Jan 5, 2016, 11:13:23 AM ~/Library/Logs/DiagnosticReports/Notes_2016-01-05-111323_[redacted].crash

Jan 5, 2016, 12:30:49 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-01-05-003049_ [redacted].crash

Jan 4, 2016, 12:47:23 AM ~/Library/Logs/DiagnosticReports/Electron Helper_2016-01-04-004723_[redacted].crash

Jan 4, 2016, 12:08:58 AM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-04-000858_[redacted].cr ash

Jan 4, 2016, 12:08:49 AM /Library/Logs/DiagnosticReports/Kernel_2016-01-04-000849_[redacted].panic [Click for details]

Dec 27, 2015, 04:03:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-27-160308_[redacted].panic [Click for details]

Dec 16, 2015, 02:52:58 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-16-145258_[redacted].panic [Click for details]

Dec 8, 2015, 02:43:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-08-144320_[redacted].panic [Click for details]

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Jan 6, 2016 5:08 AM

Reply

Answer 1

OGELTHORPE

Level 9

57,305 points

Jan 6, 2016 5:36 AM in response to psoiree

Lack of RAM is hurting your performance based on the number of swaps. Have you determined that the one RAM slot is faulty or perhaps one RAM module was/is the problem.

Check to see if you have kernel panics in you Library. If so, use these instructions to log and post one:

https://support.apple.com/en-us/HT201753

Ciao.

Reply

Answer 2

psoiree Author

Level 1

14 points

Jan 11, 2016 3:20 AM in response to OGELTHORPE

Thank You OGELTHORPE for the reply.

How is it possible that 8GB of RAM could be not enough for using only the Chrome?... I don't understand it. They sell this laptop with 8GB of RAM max. Do You remember the times we had 128MB of RAM and 1GB was like a dream? Ofc, I'm aware of the fact that today's browsers use and do much more, but still... 8GB of RAM? Not enough for browsing the internet?

Here's another EtreCheck after another panic. The problem is that I can't find the panic report even if I see the kernel panic...

EtreCheck version: 2.6.6 (226)

Report generated 11/01/16 12:11

Runtime 3:05

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 557 - SN = 9G2280LMND3NC

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

DELL U2412M 1920 x 1200

System Software: (What does this mean?)

OS X Yosemite 10.10.5 (14F27) - Time since boot: less than an hour

Disk Information: (What does this mean?)

Samsung SSD 850 PRO 128GB disk1 : (128,04 GB) (Solid State - TRIM: Yes)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

System (disk2) / : 126.84 GB (21.92 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk1s2 127.18 GB Online

Samsung SSD 850 EVO 500GB disk0 : (500,11 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Data (disk3) /Volumes/Data : 499.41 GB (12.48 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.76 GB Online

USB Information: (What does this mean?)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

NOVATEK USB Keyboard

Logitech USB-PS/2 Optical Mouse

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.2.2 - SDK 10.9) [Click for support]

/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (5.3.6 - SDK 10.9) [Click for support]

Startup Items: (What does this mean?)

TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

Startup items are obsolete in OS X Yosemite

System Launch Agents: (What does this mean?)

[loaded] com.paragon.NTFS.notify.plist [Click for support]

Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.avira.antivirus.general.agent.plist [Click for support]

[loaded] com.avira.antivirus.ipm.ui.plist [Click for support]

[loaded] com.avira.antivirus.notifications.agent.plist [Click for support]

[loaded] com.avira.antivirus.odscan.default.plist [Click for support]

[loaded] com.avira.antivirus.scheduler.agent.plist [Click for support]

[running] com.avira.antivirus.systray.plist [Click for support]

[loaded] com.avira.antivirus.telemetry.agent.plist [Click for support]

[loaded] com.avira.antivirus.update.default.plist [Click for support]

[running] com.avira.helper.avstats.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.paragon.updater.plist [Click for support]

[running] com.wacom.pentablet.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[failed] com.avira.antivirus.dbcleaner.plist [Click for support] [Click for details]

[failed] com.avira.antivirus.ipm.loader.plist [Click for support] [Click for details]

[running] com.avira.helper.watchdox.plist [Click for support]

[loaded] com.klieme.TMSHelper.plist [Click for support]

[loaded] com.klieme.TimeMachineScheduler.plist [Click for support]

[running] com.klieme.TimeMachineScheduler.wake.plist [Click for support]

[loaded] com.noatime.root.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.rockysandstudio.WUHelper.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.google.keystone.agent.plist [Click for support] [Click for details]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Application Hidden (/Applications/Spotify.app)

WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)

Other Apps: (What does this mean?)

[running] com.adobe.acc.AdobeDesktopService.90912.F729B3E1-4436-43FE-80CF-78973FF4451E

[running] com.adobe.accmac.66204

[running] com.apple.xpc.launchd.oneshot.0x10000001.Google Chrome

[running] com.apple.xpc.launchd.oneshot.0x10000002.Nylas

[running] com.apple.xpc.launchd.oneshot.0x10000003.Adobe Illustrator

[running] com.apple.xpc.launchd.oneshot.0x10000004.Spotify

[running] com.etresoft.EtreCheck.42348

[loaded] com.google.Chrome.47460

[loaded] com.spotify.client.59388

[running] com.wacom.ConsumerTouchDriver.89492

[running] com.wacom.TabletDriver.90344

[running] com.wdc.wdquickview.88356

Internet Plug-ins: (What does this mean?)

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 15.009.20069 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 15.009.20069 - SDK 10.8 [Click for support]

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

Safari Extensions: (What does this mean?)

Facebook Cleaner

WOT

SafariRestore

Evernote Web Clipper

Pin It Button

Save to Pocket

SessionRestore

Turn Off the Lights

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

MacFUSE [Click for support]

NTFS-3G [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Tuxera NTFS [Click for support]

PenTablet [Click for support]

WDQuickView [Click for support]

Time Machine: (What does this mean?)

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Destinations:

TimeMachineBackup [Network]

Total size: 1.98 TB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 1.98 TB > (Disk size 0 B X 3)

Top Processes by CPU: (What does this mean?)

18% Electron Helper(6)

14% WindowServer

11% kernel_task

9% CEPHtmlEngine Helper(6)

8% Nylas

Top Processes by Memory: (What does this mean?)

4.11 GB Google Chrome Helper(65)

872 MB kernel_task

344 MB Electron Helper(6)

172 MB mdworker(17)

156 MB CEPHtmlEngine Helper(6)

Virtual Memory Information: (What does this mean?)

24 MB Free RAM

7.97 GB Used RAM (1.06 GB Cached)

276 MB Swap Used

Diagnostics Information: (What does this mean?)

Jan 11, 2016, 11:54:58 AM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-11-115458_[redacted].cr ash

Jan 11, 2016, 11:54:48 AM Self test - passed

Jan 9, 2016, 07:14:44 PM /Library/Logs/DiagnosticReports/mds_2016-01-09-191444_[redacted].crash

Jan 9, 2016, 07:13:34 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-09-191334_[redacted].cr ash

Jan 9, 2016, 03:23:17 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-01-09-152317_[ redacted].crash

Jan 9, 2016, 03:14:45 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-01-09-151445_[redacted].cras h

Jan 9, 2016, 02:31:21 PM ~/Library/Logs/DiagnosticReports/System Preferences_2016-01-09-143121_[redacted].crash

Jan 9, 2016, 02:08:32 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-09-140832_[redacted].cr ash

Jan 9, 2016, 01:53:46 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-09-135346_[redacted].cr ash

Jan 9, 2016, 01:39:59 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-09-133959_[redacted].cr ash

Jan 9, 2016, 11:43:34 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-01-09-114334_[redacted].cras h

Jan 9, 2016, 11:43:33 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-01-09-114333_[redacted].cras h

Jan 9, 2016, 10:48:46 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-01-09-104846_[redacted].cras h

Jan 9, 2016, 10:48:46 AM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-09-104846_[redacted].cr ash

Jan 9, 2016, 10:46:07 AM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-01-09-104607_[redacted].cr ash

Jan 4, 2016, 12:08:49 AM /Library/Logs/DiagnosticReports/Kernel_2016-01-04-000849_[redacted].panic [Click for details]

Dec 27, 2015, 04:03:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-27-160308_[redacted].panic [Click for details]

Dec 16, 2015, 02:52:58 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-16-145258_[redacted].panic [Click for details]

Reply

Answer 3

OGELTHORPE

Level 9

57,305 points

Jan 12, 2016 11:35 AM in response to psoiree

Your still getting RAM swaps, though not the massive amount as shown on the first report.

I note that you have installed Avira AV. I recommend that you rid the MBP of it. It is not necessary and can corrupt your system.

It looks like the last crash was due to a PenTabletDriver. Can you disengage that?

Google Chrome is a resource glutton among browsers. I use Firefox, Safari and Opera.

I note that you have both Paragon and Tuxera installed. I wonder if having both creates any conflict? I use neither, just a speculative thought on my part.

Stating the obvious, the MBP is designed to run with two RAM modules. Having only one installed, the MBP will suffer a performance decrease, Two 4 GB RAM modules would perform better than one 8 GB RAM module. This is a handicap you have to accept.

Ciao.

Reply

Answer 4

psoiree Author

Level 1

14 points

Jan 12, 2016 11:34 AM in response to OGELTHORPE

Thank You one more time for another reply Ogelthorpe!

First of all - this is the state after restarting the ystem so it's kinda hilarious that there's not enough RAM to just start my workflow.

Second of all - I installed Avira after all these years hearing that macs can't be infected. As Avira showed, they can. As every other system based on any programming language. I am aware of the fact that antiviruses install their own viruses and malwares to then find them and make them look more reliable but... but... ok, I'll uninstall it.

I can't disable the PenTabletDrive unfortunately because this is the process that's responsible for my Wacom tablet and I can't work without it.

Thank You for the advice of Chrome because I chosed it after reading all these reviews about it being the least heavy for the system... :/

About Paragon, Tuxera etc - I'd used them but I don't anymore so I can uninstall them also.

Starting the obvious - this wasn't the obvious. NOONE EVER told me about it. No review of this laptop, nor case on Apple Communities showed me this. No guy at Apple store. They told me to just use it with one ram module like it would be original setup out of the box...

Do You want to tell me there's no cure for that kind of problems when one of my RAM modules is broken?

Reply

Answer 5

OGELTHORPE

Level 9

57,305 points

Jan 12, 2016 12:07 PM in response to psoiree

About six-seven years ago, I installed an AV application and after about six months with nothing to show for it I deleted it. I experienced no detected problems which may be due to any virus' since then. I did have a glitch with some adware a short while back, but I ran Malwarebytes anti Malware for Mac and that took care of the problem very quickly. I can recommend that application. It will run only when you initiate it and not in the background so it essentially has no adverse effect on your MBPs performance. Also it will not remove anything, it just identifies candidates for removal (all of which have been tested for) and you the user has to make the decision.It also is being constantly updated to reflect the changing scene regarding adware and malware. Its author is probably the most knowledgeable expert on virus' and malware on Macs on these forums.. (Thomas Reed)

https://www.malwarebytes.org/antimalware/mac/

A Mac will work with only one RAM module installed, but that in effect is a 'mismatched set'. The OSX is designed to work best with a matched pair so you do take a performance decrease in the neighborhood of 10%-15%.

Ciao.

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Answer 6

psoiree Author

Level 1

14 points

Jan 24, 2016 1:21 AM in response to OGELTHORPE

OGELTHORPE, definitely removed AVIRA after this read. Also removed Paragon, Tuxera etc. Actually I made new admin account and this resolved my issues with JAVA for example but unfortunately not with the RAMs which is obvious.

I understand the fact that my mac's performance will be worse right now because of the mismatched set BUT, still, after removing the Chrome and started using Safari I'm very disappointed. Let's be honest: Safari can NOT use THAT amount of RAM, especially if the htmldog.com is a website which I opened 1 day ago and forgot about it. Also htmldog.com is designed to be clutter-less:

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Answer 7

psoiree Author

Level 1

14 points

Jan 24, 2016 3:16 AM in response to psoiree

WHAT THE ****?!

I've just detached my second monitor and started using my laptop in different place (different Wi-Fi) and everything is working SUPER FAST!!!

Is is possible that the connector between monitor and laptop is causing those issues?

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Answer 8

OGELTHORPE

Level 9

57,305 points

Jan 25, 2016 6:16 AM in response to psoiree

psoiree wrote:

I've just detached my second monitor and started using my laptop in different place (different Wi-Fi) and everything is working SUPER FAST!!!

Is is possible that the connector between monitor and laptop is causing those issues?

Reconnect it and test.

Ciao.

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Answer 9

psoiree Author

Level 1

14 points

Jan 25, 2016 6:10 AM in response to OGELTHORPE

Tested. After connecting another monitor everything gets definitely slower, mostly animations and websites loading. For example this one: http://www.apple.com/start-something-new/ on the single laptop monitor works flawlessly while when connected to my DELL U2412M gets hiccups. Also when I type a phrase to the adress bar and wait for Google to find it I can see that the process of finding is done but page loads slower.

This behaviour is kinda strange because it started to occur after cleaning my mac by the Apple reseller.

Could it be still the RAM problem or more of a graphic card?

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Answer 10

psoiree Author

Level 1

14 points

Feb 7, 2016 11:24 PM in response to psoiree

Ok, I'm still not satisfied with the idea of having hiccup because of the mismatched RAM set. I did a FRESH install of El Capitan (totally wiped the drives and did the install), installed only the apps for work (Photoshop, Illustrator, InDesign, Lightroom) plus Spotify, Pocket, Evernote and just installed Nylas N1 (open source mail client). Everything was super fine until I opened literally 30 tabs on Safari. Then I've started having problems opening apps and restarting the OS X took ages. I had to hard reset the laptop because when it restarted, there was no mouse on login screen so I could not log in. How the F* is it possible that Safari is using THIS AMOUNT OF RAM??? This is what Etre shows me:

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-08 08:18:59

Download EtreCheck from http://etrecheck.com

Runtime 1:54

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Computer is too slow

Description:

Mac apps are using 90% of my RAM after fresh install. Apple communities thread: https://discussions.apple.com/thread/7409587

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 568 - SN = 9G2280LMND3NC

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

DELL U2412M 1920 x 1200

System Software:ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

Disk Information:ⓘ

Samsung SSD 850 PRO 128GB disk1 : (128.04 GB) (Solid State - TRIM: No)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

System (disk2) / : 126.80 GB (90.16 GB free)

Core Storage: disk1s2 127.18 GB Online

Samsung SSD 850 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Data (disk3) /Volumes/Data : 499.41 GB (219.00 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.76 GB Online

USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Logitech USB-PS/2 Optical Mouse

NOVATEK USB Keyboard

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Unknown Files:ⓘ

~/Library/LaunchAgents/com.nylas.plist

One unknown file found. [Check files]

System Launch Agents:ⓘ

[loaded] 156 Apple tasks

[running] 80 Apple tasks

System Launch Daemons:ⓘ

[loaded] 203 Apple tasks

[running] 84 Apple tasks

Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[running] com.adobe.adobeupdatedaemon.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

User Launch Agents:ⓘ

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Details]

[loaded] com.nylas.plist [Support]

[running] com.spotify.webhelper.plist [Support]

User Login Items:ⓘ

WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)

Other Apps:ⓘ

[running] com.adobe.acc.AdobeDesktopService.64992.811A2262-17E2-4607-B5BD-38A1F1546AFF

[running] com.adobe.accmac.64032

[running] com.apple.xpc.launchd.oneshot.0x10000006.Nylas

[running] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck

[running] com.fiplab.memoryclean.75552

[running] com.spotify.client.118112

[running] com.wdc.wdquickview.116192

Internet Plug-ins:ⓘ

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

QuickTime Plugin: Version: 7.7.3

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

Default Browser: Version: 601 - SDK 10.11

Safari Extensions:ⓘ

Ka-Block!

Save to Pocket

Evernote Web Clipper

Pin It Button

3rd Party Preference Panes:ⓘ

WDQuickView [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

4% kernel_task

2% mdworker(18)

2% fontd

2% Electron Helper(5)

2% com.apple.WebKit.WebContent(20)

Top Processes by Memory:ⓘ

2.43 GB com.apple.WebKit.WebContent(20)

873 MB kernel_task

655 MB Electron Helper(5)

287 MB mdworker(18)

254 MB Spotify Helper(2)

Virtual Memory Information:ⓘ

212 MB Free RAM

7.79 GB Used RAM (1.25 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Feb 8, 2016, 08:10:40 AM Self test - passed

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Answer 11

Mac SE

Level 1

10 points

Feb 14, 2016 11:08 PM in response to psoiree

Not to threadjack, but I've noticed some of you are using TRIM with your Samsung 850 Pro drives. Is this now safe to do? I've read a lot of conflicting information regarding data corruption. I believe my firmware is up to date (EXM02B6Q)

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Answer 12

May 20, 2016 9:52 AM in response to psoiree

The issue you're having is with your board. It is not related to any software you're using. The specific boards that Apple manufactured for the mid 2012 13" units have traces that connect to the RAM pins in the bottom DIMM that crack and cross. I have personally seen about 25 of these that have the same exact issue.

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