debaking
Level 1 (0 points)

Q: iPhone 4 App not working, has worked in the past

I have iPhone 4 and an App that I've previously used will not work (goes back to home screen).  It's a HumanaVitality App and the MyHumana App does still work.  I'm running 7.1.2 (11D257).  I'm not terrible savvy with App use but I have uninstalled and reinstalled several times and powered down.  Don't know if I need a software update but indications are the 4 can't update to 8.1. Any help would be appreciated. 

iPhone 4, iOS 7.1.2

Posted on Jan 6, 2016 5:35 AM

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debaking

Q: iPhone 4 App not working, has worked in the past

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  • by judysings,

    judysings judysings Jan 7, 2016 1:49 PM in response to debaking
    Community Specialists
    Jan 7, 2016 1:49 PM in response to debaking

    Hi debaking,

    The best folks to help you would be the developers of the HumanaVitality and MyHumana Apps.  They may have a version of their app that still works with iOS 7.1.2 since you are not able to update it.  

    Contact the app developer

    Contact the app developer for help:
    Find the app in the App Store.
    Tap the app, then tap Reviews.
    Underneath App Store Customer Reviews, tap App Support. 

    Take care,