Wifi problems on ios 9.1 on my ipod touch 5th gen

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Level 1

5 points

Wifi problems on ios 9.1 on my ipod touch 5th gen

I am struggling with my ipod because i have never faced this problem before. my ipod can connect to the wifi BUT when i launch the messenger app on facebook it keeps saying connect. When i use other apps that require internet, it just doesn't work. I tried everything that i could. From forgetting the network, to renewing the lease ( worked for me before), force restarting, changing DNS, turning off wifi services to resetting network settings. I dont know what to do anymore. And btw, wifi works perfectly fine on my iphone with the same version of ios.

iPod touch, iOS 9.1

Posted on Jan 6, 2016 6:47 AM

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Answer 1

lllaass

Level 10

210,417 points

Jan 6, 2016 7:58 AM in response to leika1721

Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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