Notes freezing on iCloud.com

Question

Level 1

36 points

Notes freezing on iCloud.com

Hello,

Notes is freezing on iCloud.com for me. Details of the error message are contained below. This problem has been occurring for around 2 months. Any assistance would be appreciated.

Thanks,

Ben

APPLICATION NAME

notes2

TYPE

exception

ERROR

CK Error - Server returned the same sync token

ERROR CONTEXT

undefined

STACK

Error: CK Error - Server returned the same sync token

at new r (https://www.icloud.com/applications/notes2/15G.f60771c/en-us/javascript.js:1747: 81)

at t (https://www.icloud.com/applications/notes2/15G.f60771c/en-us/javascript.js:1747: 1018)

at Notes.Data.Changeset.<anonymous> (https://www.icloud.com/applications/notes2/15G.f60771c/en-us/javascript.js:3247: 484)

at n (https://www.icloud.com/applications/notes2/15G.f60771c/en-us/javascript.js:1777: 56)

at i (https://www.icloud.com/applications/notes2/15G.f60771c/en-us/javascript.js:2664: 218)

APPLICATION BUILD NUMBER

15G.f60771c

ENVIRONMENT

PROD

IS FATAL

true

TIME

Thu Jan 07 2016 12:40:55 GMT+0800 (W. Australia Standard Time) (1452141655089)

HOST

www.icloud.com

USER AGENT

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

LINE

1747

DSID

90283947

LOG

Thu, 07 Jan 2016 04:40:24 GMT: INFO: TopoText Definition:

Thu, 07 Jan 2016 04:40:24 GMT: INFO: versioned document Definition:

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Font glyphs loaded: AdobeBlank (icwAdbBlnk)

Thu, 07 Jan 2016 04:40:25 GMT: DEBUG: Font metrics loaded: .SFNSText-Light

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Font glyphs loaded: .SFNSText-Light (icwSFNSTxtLght)

Thu, 07 Jan 2016 04:40:25 GMT: DEBUG: Font loaded: .SFNSText-Light

Thu, 07 Jan 2016 04:40:25 GMT: INFO: FontLoader is ready in 809.695ms

Thu, 07 Jan 2016 04:40:25 GMT: INFO: 604 fonts available

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object317]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.NoteListContentViewController:object318]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.SearchBarViewController:object319]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object320]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object321]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object CW.UI.ViewController:object322]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.Document.DocumentViewController:object323]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelToolbarViewController:object324]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.FolderListContentViewController:object325]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelBottomToolbarViewController:object326]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.NoteListViewController:object327]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.NotePadViewController:object328]

Thu, 07 Jan 2016 04:40:25 GMT: INFO: Beginning transition from null to [Object Notes.FolderPanelViewController:object329]

Thu, 07 Jan 2016 04:40:26 GMT: DEBUG: --> Request 2: POST to https://p04-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/changes?ckjsBuildVersion=15GDev53&ckjsVersion=1.2.0?clientBuildNum ber=15G.f60771c&clientId=B7BC4DCD-FB06-4A3E-AE81-F6EC7B54A311&dsid=90283947, headers: [object Object], body: (omitted)

Thu, 07 Jan 2016 04:40:26 GMT: DEBUG: <-- Response 2: 200 (312ms), headers: X-Responding-Instance: ckdatabasews:20401602:nk11p04me-ztbu20103501:8202:15G206:nocommit

Content-Type: application/json; charset=UTF-8

X-Apple-Request-UUID: 5df3073f-f927-424c-b45d-b1927c38860b

Via: icloudedge:sy02p01ic-ztde010418:8401:15G126:Sydney

, body: (omitted)

Thu, 07 Jan 2016 04:40:26 GMT: DEBUG: --> Request 3: POST to https://p04-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/lookup?ckjsBuildVersion=15GDev53&ckjsVersion=1.2.0?clientBuildNumb er=15G.f60771c&clientId=B7BC4DCD-FB06-4A3E-AE81-F6EC7B54A311&dsid=90283947, headers: [object Object], body: (omitted)

Thu, 07 Jan 2016 04:40:26 GMT: DEBUG: --> Request 4: POST to https://p04-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/changes?ckjsBuildVersion=15GDev53&ckjsVersion=1.2.0?clientBuildNum ber=15G.f60771c&clientId=B7BC4DCD-FB06-4A3E-AE81-F6EC7B54A311&dsid=90283947, headers: [object Object], body: (omitted)

Thu, 07 Jan 2016 04:40:26 GMT: DEBUG: --> Request 5: POST to https://p04-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/lookup?ckjsBuildVersion=15GDev53&ckjsVersion=1.2.0?clientBuildNumb er=15G.f60771c&clientId=B7BC4DCD-FB06-4A3E-AE81-F6EC7B54A311&dsid=90283947, headers: [object Object], body: (omitted)

Thu, 07 Jan 2016 04:40:26 GMT: INFO: [Object COSK.System.ApplicationDriver:object314] No handler for CloudOS message '_hasReceivedFocus'

Thu, 07 Jan 2016 04:40:26 GMT: INFO: [Object

Posted on Jan 6, 2016 8:46 PM

Reply

Answer 1

AppleJoe

Community Manager

Jan 8, 2016 8:35 AM in response to treaders

Hi treaders,

Thanks for using the Apple Support Communities!

I understand that Notes sporadically stops responding when you use it on the iCloud website and know how frustrating situations like this can be. To begin troubleshooting, I would suggest reading over and working through the suggested steps in the following article.

Get help accessing iCloud.com - Apple Support

Best!

Reply

Answer 2

treaders Author

Level 1

36 points

Jan 10, 2016 4:17 AM in response to AppleJoe

Thanks joe_7399,

No luck. I have tried these ideas and I have tried accessing iCloud Notes from my personal MacBook and my work PC. I have tried different browsers including Firefox, Chrome, Safari and Internet Explorer. Other parts of iCloud work fine including Calendar, Reminders etc. I have cleared my cookies and browsing history on both computers. I am wondering if the problem is caused by a photograph I have embedded in one Note (using the new features introduced in El Capitan).

Reply

Answer 3

AppleJoe

Community Manager

Jan 10, 2016 6:18 AM in response to treaders

Hi treaders,

Thanks for replying back with this information. Because you continue to have this issue after working through the steps in the previous article, you may want to consider contacting Apple Support. Contacting AppleCare will allow us to look further into your specific situation and help you get this resolved.

Official Apple Support

Best

Reply

Answer 4

Lusiones

Level 1

4 points

Jan 18, 2016 10:06 AM in response to treaders

Recently encountered this problem when opening Notes from the main iCloud screen on my macbook air for about a week. Notes tried to load and eventually reported "APPLICATION NAME notes2 TYPE exception" I have worked with Apple Help and the matter; it wasn't resolved so I now have an appointment to bring my MacBook to the nearest Apple store, a two and a half hour drive.

Notes on iPhone 6 and iPad are operating normally. Today I logged into MacBook calendar in iCloud and then moved to notes from calendar. Notes opened and contains current updates from my iPhone 6 and iPad. Within minutes Notes stopped responding and the original error message "APPLICATION NAME notes2 TYPE exception" appeared again. Does the temporary reappearance on MacBook of my current (on other devices) Notes -- only to relapse into the original error message -- add any new clues to the nature of the underlying problem?

Reply

Answer 5

treaders Author

Level 1

36 points

Jan 29, 2016 9:28 PM in response to treaders

I'm guessing this problem is related to the El Capitan upgrade. Notes works fine on my iPhone and through the Notes app on my MacBook but no longer through iCloud on a Mac or PC. Unfortunately, I use a PC at work and without Notes working through iCloud it is frustrating. For now, I'll switch to Evernote and check back on this issue every few weeks to see if Notes is working correctly again.

Reply

Answer 6

lthrane

Level 1

0 points

Feb 6, 2016 1:28 AM in response to treaders

Hello,

I have the same issue. For me this is a big deal, because at work i must use Windows PC, and thus need Notes to be accessible in a browser.

Notes works very well on iOS, and in the app on Mac. In browsers, I get the same FREEZE experience. It does work in Safari on my Mac though.

Always FREEZE - never work here:

Mac OS - Opera

Mac OS - Firefox

Mac OS - Chrome

Windows 10 - Opera

Windows 10 - IE 11

Windows 8 - Opera

Windows 8 - Firefox

Windows 8 - IE 11

Had around 600 notes - images in half of these. Moved all notes away from iCloud, so zero notes there. Still exactly the same experience, so it has nothing to do with the amount of notes.

Guess I have to stick to Evernote (or OneNote) until this is fixed....

Reply

Answer 7

Haui0037

Level 1

4 points

May 13, 2016 1:28 AM in response to treaders

I also have same issue after login on icloud account to Mac (10.11.4 EI Capitan).

Now Notes cannot sync between Iphone and iCoud.com

and Notes app was changed to https://www.icloud.com/#notes2 on iCould.com

How can I change back to old address https://www.icloud.com/#notes ?

Reply