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Q: Quiktime error 2048 - "it is not a file that Quiktime understands"

Hi

 

I've got a windows 8.1 laptop that won't play any .mov files even once QuickTime is installed. I need the videos to play so they can be used in powerpoint.

 

We have another 5 of the exact same laptops and they all work without a problem so it is with the laptop and not the files.

 

I've uninstalled and reinstalled QuikTime without success.

 

Any one able to help with this? Could it potentially be a codec issue?

 

Thanks

QuikTime, Windows 8

Posted on Jan 7, 2016 2:26 AM