citroenDS

Q: iTunes suddenly showing new install screen?

I don't know what's happened to my iTunes, but it suddenly appears to have reverted to a new install screen.


I was not using iTunes - but it's set up to auto sync with my iPad.  I had my iPad attached, while I was using my MBP. Later, I went to iTunes and disconnected the iPad, and - I think - quit iTunes. When I next opened it, this is what I have:

 

itunes screenshot.jpg

 

It's still the same version of iTunes (11.4), and my music library is in the same place on my hard drive.  But I can't access my music by clicking on 'music' and all my playlists are gone.  I have never used iCloud in any way, nor do I remember ever seeing this screen before.

 

Can you see what has happened and tell me how to get back to where I was - so I can see my music and playlists again, and use iTunes as before?

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Jan 7, 2016 3:55 AM

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Q: iTunes suddenly showing new install screen?

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  • by citroenDS,

    citroenDS citroenDS Jan 7, 2016 5:49 AM in response to citroenDS
    Level 1 (24 points)
    Photos for Mac
    Jan 7, 2016 5:49 AM in response to citroenDS

    I've got back to iTunes as it was before - almost - by copying over the entire iTunes Music folder from a backup disk.

     

    But the backup disk is not right up to date, and so some music that I recorded and added very recently (naming only the track, and not the artist/genre/etc) is missing.  I tried copying back the music folder that is up to date (from the original folder on the MBP)  but they are still not there.

     

    Any ideas on: 1) what happened to create the 'install screen' problem in the first place? and 2) any way to get the very recent missing tracks back?

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Jan 7, 2016 1:58 PM in response to citroenDS
    Level 8 (38,416 points)
    Mac OS X
    Jan 7, 2016 1:58 PM in response to citroenDS

    This is the screen you see when you use a brand new iTunes library.  Are you sure you did not log into a different user account on the Mac by mistake?  A new user account would have a new iTunes library.

     

    This can also happen if your iTunes library becomes corrupted.  iTunes opens to a new iTunes library.

     

    Quit iTunes, if running.  In a Finder window, open it to

     

    [startup disk]/Users/[user account name]/Music/iTunes/

     

    Do you see a file called iTunes Library.itl there?  That is the default location for your iTunes library database file.  In case iTunes got set to open a new library, hold down Option key and launch iTunes; you are doing this procedure

     

    Open a different iTunes Library file or create a new one - Apple Support

     

    Navigate to and select that iTunes Library.itl file you saw in Finder window.  If iTunes is able to open it, that should be your usual iTunes library.

  • by citroenDS,

    citroenDS citroenDS Jan 7, 2016 1:59 PM in response to Kenichi Watanabe
    Level 1 (24 points)
    Photos for Mac
    Jan 7, 2016 1:59 PM in response to Kenichi Watanabe

    Thanks a lot Kenichi. That was very helpful.  Apple emailed your reply to me about 8 hours ago but it's only just appeared in the forum so this is the first opportunity i've had to get back to you.


    I've kept the original contents of the Music/iTunes folder and of course it does have the iTunes.Library.itl - but presumably this is the iTunes library that became corrupted?

     

    Did you read my 2nd post? Can you suggest any way to get the very recently imported tracks back?

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Jan 8, 2016 4:13 AM in response to citroenDS
    Level 8 (38,416 points)
    Mac OS X
    Jan 8, 2016 4:13 AM in response to citroenDS

    Even if the iTune library becomes corrupted, the media files (such as song files) are probably fine.  The default location for storing the media files is in that Music/iTunes folder, in a folder called iTunes Media.  They are organized into sub-folders by media type (Music for songs), then by artist, album, and song name (the actual files).  You should be able to use a Finder window, and find all of you song files (including any that are not in your backup).

     

    There may also be a folder in the Music/iTunes folder called Previous iTunes Libraries.  I think iTunes makes a backup of your existing iTunes library when you update to a major new release of iTunes.  Apple has this document, which describes how to use one of the previous library files

     

    If you don't see your content after you update iTunes - Apple Support

     

    Your situation is not related to doing an iTunes update, but you can still use the latest "previous" iTunes library file.  Unfortunately, it may be a few months old.  I just checked, and the most recent iTunes library file I see in that folder is from July 2015.  But if I had to use it because my iTunes library became corrupted, I would get back things like playlists, date added, ratings, and play count (up to the date of the file).  I'd have to manually add back all songs (and other media) added after that date (which should be in the iTunes Media folder)

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 7, 2016 2:44 PM in response to Kenichi Watanabe
    Level 8 (38,416 points)
    Mac OS X
    Jan 7, 2016 2:44 PM in response to Kenichi Watanabe

    Actually, if you use Time Machine to back up your data, the BETTER place find the latest (uncorrupted) version of your iTunes library is in your Time Machine archive.  Remove (or move) the current corrupted iTunes library.itl file.  Go "back in time" to a state just before this problem existed, and restore it from that Time Machine state.  Try to use Option-launch of iTunes to open the restored library file.

     

    Time Machine backs up changes every hour, so you can get very close to the point when the corruption occurred.

  • by citroenDS,

    citroenDS citroenDS Jan 8, 2016 4:36 AM in response to Kenichi Watanabe
    Level 1 (24 points)
    Photos for Mac
    Jan 8, 2016 4:36 AM in response to Kenichi Watanabe

    I don't have a folder called iTunes Media, nor one called 'Previous iTunes Libraries' - only one called iTunes Music.  But the few videos I had in the library are still in the iTunes app under 'Films'.  Maybe something changed between the version I'm using (11.4) and the one you have? However, there are definitely some recent music recordings missing - they don't show up in 'recently added' nor in the iTunes Music folder.  Sounds illogical, I know - but they're not there. Other than that, it looks like the media files are OK - at least those I've tested at random. 

     

    (Incidentally, iTunes Music appears to have only artist-name folders, and the recent additions had only track titles.)

     

    Just one more question> When an iTunes library becomes corrupted, is it always the iTunes.library.itl file that's at fault?

     

    Many thanks indeed for all your feedback Kenichi - your help has been invaluable!

  • by Kenichi Watanabe,Solvedanswer

    Kenichi Watanabe Kenichi Watanabe Jan 8, 2016 4:57 AM in response to citroenDS
    Level 8 (38,416 points)
    Mac OS X
    Jan 8, 2016 4:57 AM in response to citroenDS

    iTunes Music is the old folder structure used by iTunes.  When iTunes switched to the new iTunes Media folder structure, iTunes should have asked if you want to keep using the iTunes Music structure or have iTunes reorganize your media files into the iTunes Media structure.  But it should not cause a problem either way.

     

    If you are using the iTunes Music structure, you should see sub-folders with artist names directly in the iTunes Music folder.  You may also see sub-folders with other media category names, such as Movies or Podcasts.

    Incidentally, iTunes Music appears to have only artist-name folders, and the recent additions had only track titles.

    That is odd.  Song files would normally not appear directly in the iTunes Music folder; they should be in a folder with artist name, and then in folder with album name.  Are these "recent additions" purchased songs from iTunes Store, or song files you added manually?

    However, there are definitely some recent music recordings missing

    If you know the name (or partial name) of one of those songs, open a Finder window, and using its Search field, look for any files with the song name.  This is just to check if the song files got stored somewhere else.

    When an iTunes library becomes corrupted, is it always the iTunes.library.itl file that's at fault?

    That file IS your iTunes library.

     

    So, I guess you don't keep a Time Machine backup of your system and user data?  It comes in handy in situations like your iTunes library becoming corrupted.  You would be able to restore it to within one hour of when the corruption occurred.

  • by citroenDS,

    citroenDS citroenDS Jan 8, 2016 7:13 AM in response to Kenichi Watanabe
    Level 1 (24 points)
    Photos for Mac
    Jan 8, 2016 7:13 AM in response to Kenichi Watanabe

    I’d tried searches in iTunes, and they didn’t show up.  I hadn’t thought of using Spotlight.  They were in /iTunes Music/Unknown Artist/Unknown Album. 

     

    But they still weren’t coming up in iTunes itself.  I’ve now copied them from the iTunes Music folder and reimported them to iTunes.  It looks like I can locate other tracks in the ‘Unknown Artist/Unknown Album’ folder via searches in iTunes (I’ve tried several at random) but these recent additions (all my own recordings) remained elusive until I made the copies.

     

    Just to clarify that point about the iTunes Music folder - when I said it comprised of only artist-name folders I meant the structure you described, including the sub-folders.

     

    Many thanks again, Kenichi - you're a star!

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 8, 2016 7:40 AM in response to citroenDS
    Level 8 (38,416 points)
    Mac OS X
    Jan 8, 2016 7:40 AM in response to citroenDS

    But they still weren’t coming up in iTunes itself.

    iTunes does not necessarily know about everything that's in the iTunes Music folder.  For example, if you copy a song file into the iTunes Music folder using Finder (not saying that you did that), the iTunes library will not know about it.  So, adding them again to your iTunes library is the right move.

     

    In iTunes, look at iTunes preferences Advanced pane.  Without changing anything, what does it currently say for iTunes Media folder location (you can replace your actual user account name with "My User Name")?  Also, are the TWO checkboxes for Keep iTunes Media folder organized AND Copy files to iTunes Media folder when adding to library currently checked or not checked?