DJParli
Level 1 (0 points)

Q: Printing service stopped in Hong Kong ? Can anyone from Apple confirm and advise when it will be resumed ?

I designed a photo album and would like to use apple print service, but then it didn't work when I try to purchase. No notification or anything to tell why it doesn't work

MacBook Air (13-inch Mid 2012), OS X El Capitan (10.11.2)

Posted on Jan 7, 2016 5:05 AM

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DJParli

Q: Printing service stopped in Hong Kong ? Can anyone from Apple confirm and advise when it will be resumed ?

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  • Helpful answers

  • by léonie,

    léonie léonie Jan 7, 2016 5:22 AM in response to DJParli
    Level 10 (106,936 points)
    iLife
    Jan 7, 2016 5:22 AM in response to DJParli

    Is the Print Product Store set to Hong Kong SAR China in the Photos Preferences > General?

     

    And are your billing address and delivery address also set to Hong Kong SAR China?

    Screen Shot 2016-01-07 at 14.15.20GMT.png

     

    To check, if there is a problem with your AppleID make a test and try to purchase some free application from the Mac AppStore.

     

    And create a PDF preview of the book.  If the preview as a problem, the book may be unable to upload to Apple's servers.

    See this link:   Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support

  • by DJParli,

    DJParli DJParli Jan 7, 2016 5:25 AM in response to léonie
    Level 1 (0 points)
    Jan 7, 2016 5:25 AM in response to léonie

    It's all set to Hong Kong. But no confirmation nor anything pop as confirmation after key in my credit card security code. I tried to call the support in HK who said the service may not be available at the moment. It's really surprise me cos there's no announcement on the website nor the app itself .

  • by léonie,

    léonie léonie Jan 7, 2016 5:47 AM in response to DJParli
    Level 10 (106,936 points)
    iLife
    Jan 7, 2016 5:47 AM in response to DJParli
    It's all set to Hong Kong.

    But is the billing address set literally to "Hong Kong SAR China"?  if you wrote it differently in your billing address it will not work.

     

    If the store is not available you would usually get an error message "Try again later".

  • by DJParli,

    DJParli DJParli Jan 7, 2016 6:12 AM in response to léonie
    Level 1 (0 points)
    Jan 7, 2016 6:12 AM in response to léonie

    Ok, leonie, I just did rearrange my address via Apple ID billing address, it seems working fine now. At least I got an confirmation no.

     

    Thanks a lot !!!! Next time I will post question here instead of calling the local support no

     

    Finger cross I can get the product at the end ..

  • by léonie,Helpful

    léonie léonie Jan 7, 2016 6:49 AM in response to DJParli
    Level 10 (106,936 points)
    iLife
    Jan 7, 2016 6:49 AM in response to DJParli

    Good luck for your book!