Cosman

Q: Do Not Disturb can be dangerous

Several months ago on a Sunday morning, I set the Do Not Disturb function in my iP6 to 9-12am to keep the phone from ringing during the church service.  The time set funtion (ON/OFF) did not indicate weekday, weekend…, so I assumed it was a one time set that would expire after one use.

 

How wrong I was.  For the next several months I noticed a lot of “dropped” calls.  They would show up as missed calls with voicemails.  Some calls came though, some calls didn’t.  This phone is my only business phone as well as personal.

 

I thought it was my lousy ATT service.  After and hour on the phone with the Philipines, I was no further along.  Another hour with Apple support (they coulldn’t call me, I had to call them), I finally saw the DND setting was still active.

 

All that time, my phone was off from 9-12am every day.  Even through a reset.

 

How simple would it have been for Apple to make DND clear and easy to use?

 

1. set it once for a random meeting, movie, visit

2. set it for every Sunday 9-12, or any other regular meeting.

3. etc...

 

 

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Jan 7, 2016 9:38 AM

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Q: Do Not Disturb can be dangerous

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  • by KiltedTim,

    KiltedTim KiltedTim Jan 7, 2016 9:42 AM in response to Cosman
    Level 9 (55,043 points)
    iPhone
    Jan 7, 2016 9:42 AM in response to Cosman

    If you don't have a schedule set, it does not "expire". You have to turn it off. There is a crescent moon in the status bar at the top of the screen when it's active... Are you saying you went 'months' without noticing that?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 7, 2016 9:44 AM in response to Cosman
    Level 9 (57,350 points)
    iPhone
    Jan 7, 2016 9:44 AM in response to Cosman

    If you use the Scheduled section of Do Not Disturb, that is exactly what it is. No where does it state the schedule is for a one time setting. There currently is no setting to make this one time, weekly, daily, etc.. If you wish to set Do Not Disturb for a single incident, you would use manual. That would require you to turn it back off again. You could take a look at this support document for further instructions about Do Not Disturb. Use Do Not Disturb on your iPhone, iPad, or iPod touch - Apple Support

     

    If you would like to see this feature updated, you may provide feedback to Apple to request this enhancement. This is a user to user support forum, and Apple does not participate here. Go here http://www.apple.com/feedback and then click on the appropriate subject area.

  • by Cosman,

    Cosman Cosman Jan 7, 2016 9:58 AM in response to ChrisJ4203
    Level 1 (18 points)
    Mac OS X
    Jan 7, 2016 9:58 AM in response to ChrisJ4203

    Chris,

     

    I have no argument with your comment, BUT, I would like to point out that Apple has been inconsistent in their programming.  For example, if you want to set Alarms, they give you several options of days, one time alarms, etc.

     

    When you go to the DND page, you expect to see options very similar to alarms (set times to do something).  It is easy to assume that Apple would use consistent programming between the two time set applications and had the same intentions.  Therefore, I assumed that “scheduled” meant a particular time set, not necessarily right now.  With no instructions about weekday, weekend, etc., I assumed the scheduled time was once.

     

    Obviously I was wrong and it caused me a lot of problems.  I still think Apple is at fault for lousy programming interface.  This didn’t need to happen.

     

    Yes, I can read Apple’s 300 page instructions for each thing I do, but the Apple Way has always been “intuitive” programming that was fairly obvious.  Not any more.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 7, 2016 10:03 AM in response to Cosman
    Level 9 (57,350 points)
    iPhone
    Jan 7, 2016 10:03 AM in response to Cosman

    Cosman wrote:

     

    Chris,

     

    I have no argument with your comment, BUT, I would like to point out that Apple has been inconsistent in their programming.  For example, if you want to set Alarms, they give you several options of days, one time alarms, etc.

     

    When you go to the DND page, you expect to see options very similar to alarms (set times to do something).  it is easy to assume that Apple would use consistent programming between the two time set applications and had the same intentions.  Therefore, I assumed that “scheduled” meant a particular time set, not necessarily right now.  With no instructions about weekday, weekend, etc., I assumed the scheduled time was once.

     

    Obviously I was wrong and it caused me a lot of problems.  I still think Apple is at fault for lousy programming interface.  This didn’t need to happen.

     

    Yes, I can read Apple’s 300 page instructions for each thing I do, but the Apple Way has always been “intuitive” programming that was fairly obvious.  Not any more.

    If you are expecting consistency, you would see it if it existed. Since there is no setting like alarms for Do Not Disturb, then it doesn't exist. While you may assume all you want, since I do not see something that allows me to make changes, then I can also assume it does not exist, whether I want consistency or not.

     

    Whether you approve of their programming interface or not is really not the point, it was what it was.

     

    The information that I provided is not a 300 page instruction, but something specific to the particular task you were looking to perform. As new features are created, they may not always work in ways that others expect. While I agree it would be nice if all features that do similar things provided similar settings, if I do not see a setting to make particular changes, then I would not make assumptions. The addition of Do Not Disturb was a new function, so I would not expect it to work like an alarm, but would think to look at something providing information about how it functions.

  • by Cosman,

    Cosman Cosman Jan 7, 2016 10:30 AM in response to ChrisJ4203
    Level 1 (18 points)
    Mac OS X
    Jan 7, 2016 10:30 AM in response to ChrisJ4203

    Sorry Chris, I don’t buy your argument.

     

    DND and setting Alarms have much in common.  They ask you to set a time for something to happen.  They could have almost idential interfaces.

     

    The “Scheduled” menu for DND could have easily have said “every day/one time….” or something similar to indicate what it was going to do.  In the absence of any information about its intention, an assumption is manditory, expecially if you are standing at the door to a meeting and don’t have the time (or realize the need) to find and read the DND section of the 300 page instructions that go with the iP6.

     

    A little logic and common sense on Apple’s part would have prevented the problem.  Are they responsible - NO.  Could they have been more helpful - YES.

     

    Apple reads these supports commnity comments.  Maybe they will learn something.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 7, 2016 10:32 AM in response to Cosman
    Level 9 (55,043 points)
    iPhone
    Jan 7, 2016 10:32 AM in response to Cosman

    You don't have to buy it.

     

    This "discussion" is pointless. Since you don't have time to actually read the instructions on how it works, why don't you read the Apple Support Communities Terms of Use, which is a much shorted document and will explain why your post is going to be deleted.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jan 7, 2016 10:42 AM in response to Cosman
    Level 9 (58,434 points)
    iPhone
    Jan 7, 2016 10:42 AM in response to Cosman

    Cosman wrote:

     

     

    Apple reads these supports commnity comments.  Maybe they will learn something.

    Generally, they don't. If you want Apple to know how you feel, use the feedback link provided.

     

    Seriously, though, months? That's how long it took to realize that maybe you should check your settings?

  • by Cosman,

    Cosman Cosman Jan 7, 2016 10:38 AM in response to KiltedTim
    Level 1 (18 points)
    Mac OS X
    Jan 7, 2016 10:38 AM in response to KiltedTim
  • by Cosman,

    Cosman Cosman Jan 7, 2016 10:44 AM in response to Meg St._Clair
    Level 1 (18 points)
    Mac OS X
    Jan 7, 2016 10:44 AM in response to Meg St._Clair

    Apple has contacted me directly before about discussion threads.  And, I have submitted bug and feature reports.

     

    One reason for posting here is to make the information public so others will take note and not make the same mistake I did.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jan 7, 2016 10:43 AM in response to Cosman
    Level 9 (58,434 points)
    iPhone
    Jan 7, 2016 10:43 AM in response to Cosman

    Cosman wrote:

     

    Apple has contacted me directly before about discussion threads.

    I didn't say never. I said generally. But, if taking initiative is not something you like to do, wait to see if they make changes without any further action on your part.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 7, 2016 12:02 PM in response to Cosman
    Level 9 (57,350 points)
    iPhone
    Jan 7, 2016 12:02 PM in response to Cosman

    Cosman wrote:

     

    One reason for posting here is to make the information public so others will take note and not make the same mistake I did.

    To be honest, as much time as I spend here, I've never seen anyone else comment/complain about DND being "dangerous" to start with, nor have they not understood how scheduled works in DND. I think classifying it as dangerous is a slight overreaction. And making it public as you say by posting it here, is only going to make it public to those that are willing the time to come here, search for issues regarding DND and agree with your point of view.

  • by Cosman,

    Cosman Cosman Jan 7, 2016 12:30 PM in response to ChrisJ4203
    Level 1 (18 points)
    Mac OS X
    Jan 7, 2016 12:30 PM in response to ChrisJ4203

    I can see that you and Tim and Clair spend a lot of time here helping people.

     

    The “dangerous" part is the unreachability when something unknown to you is preventing business and family from reaching you.  When you rely on something that is important, it can have significant consequences.

     

    Assuming that others don’t read these posts anonyumously, without posting, or being visible, is a reach.  I have read many posts in search of solutions and never left a trace.

     

    I am a very busy guy who follows the (now defunct) idea that most things Apple can be sorted through by observation and a little logic.  That turned out not to be  true in this case.

     

    I haven’t found the time to read every manual on OSX, IOS, Pages, iBooks, Keynote, (don’t use Numbers), iPhoto/Photos……  Most of my computer time is spent on CAD, hariy spread sheets (LibreOffice), and writing for talks, seminars, and manuals, etc.  So, I am guilty of making assumptions that were wrong, but not unreasonable.  My continuing impression is that Apple could have been more helpful without the manual.

  • by AustinJGibson,

    AustinJGibson AustinJGibson Jan 7, 2016 12:37 PM in response to Cosman
    Level 4 (1,030 points)
    Jan 7, 2016 12:37 PM in response to Cosman

    please stop trying to start arguments on the forum. The matter of the fact is that the setting clearly schedules recurring "Do Not Disturbs".

     

    Apple does not read these forums, so if you really want to do something about it, contact Apple.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 9, 2016 9:06 AM in response to Cosman
    Level 9 (55,043 points)
    iPhone
    Jan 9, 2016 9:06 AM in response to Cosman

    <Edited by Host>

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