A
Please back up all data before making any changes.
In the first folder arranged as shown in the screenshots, please delete these items:
#5 and #6 ("ZipCloud")
In the second folder:
#6 and #7 ("VSearch")
You may be prompted for your password.
Restart the computer.
From the Applications folder (not shown in the screenshots), delete items with any of the following names:
MPlayerX
ZipCloud
These steps will permanently inactivate the malware, as long as you never reinstall it. A few small files may remain in hidden folders, but they have no effect.
The instructions above apply only to you. I'm including more general—and complete—self-contained removal instructions below for the benefit of others who may find this discussion. You can skip the remaining steps, but you should read them.
B (optional)
You may have installed one or more variants of the "VSearch" ad-injection malware. Please back up all data, then take the steps below to inactivate it.
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for files with a names of either of these forms:
com.something.net-preferences.plist
com.something.preferences.plist
Here something is a meaningless, random string of characters, which can be different in each instance of VSearch. So far it has always been an alphanumeric string without punctuation, such as "disbalance" or "thunderbearer."
You could have more than one copy of the malware, with different values of something.
There may also be one or more files with a name of this form:
com.somethingUpd.plist
where something may be a different meaningless string than in the other files. Again, there may be more than one such file, with different values of something.
Here's a typical example of a VSearch infection:
com.disbalance.net-preferences.plist
com.thunderbearerUpd.plist
You will have files with names similar, but probably not identical, to these.
If you feel confident that you've identified the above files, back up all data, then drag just those files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchDaemons" folder or anything else inside it, unless you know you have some other kind of unwanted software besides VSearch. The folder is a normal part of OS X. The term "daemon" refers to a program that starts automatically and runs with no direct user interaction. That's not necessarily bad.
2. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select
Safari ▹ Preferences... ▹ General
and click
Set to Current Page
The malware is now permanently inactivated, as long as you never reinstall it. A few small files will be left behind, but they have no effect, and trying to find them all is more trouble than it's worth.
3. If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
4. The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it. I don't recommend that you install the genuine "MPlayerX," because it's hosted on the rogue "SourceForge" website and is bundled with other malware.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
C (optional)
"ZipCloud," sometimes named "JustCloud," is a cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with malware. Although ZipCloud may not be malicious itself, it should be suspected by virtue of the company it keeps.
To remove ZipCloud, please start by backing up all data (not with ZipCloud itself, of course.)
Quit the "ZipCloud" or "JustCloud" application, if it's running, and drag it from the Applications folder to the Trash. Don't try to empty yet.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder named "LaunchAgents" should open.
In the folder, there may be one or more files with a name beginning as follows:
com.jdibackup.
Move all such files to the Trash.
Log out or restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
