No printers show up on printer list

Question

Level 1

8 points

No printers show up on printer list

OK, this one has me stumped. My printer, an Epson Artisan 725 was acting up so I thought I would reinstall the drivers to get it back to speed. Well, went to the System Preferences-->Printers pane and deleted the Artisan. Then I clicked the "+" button, and no printers show up on the list at all. So I go online and download the 1.2 GB Epson Printers File on the Apple website. I restart my computer and go to the Printer pane, and still nothing. How is it my computer says there are no printers available? I check the status window on the Epson printer and it shows that it is connected to my WIFI network.

I have a lot of printing I need to get done. Any suggestions? I'm on an iMac Intel Core i5 running 10.10.5.

Thanks!

Posted on Jan 7, 2016 6:05 PM

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Answer 1

Triaker Author

Level 1

8 points

Jan 7, 2016 6:22 PM in response to Triaker

A bit more information. I went to the printer and reset the connection to my network. The printer then printed a connection results page that showed the printer was connected to the network and had excellent connection to the network.

I did try to use the IP address to connect, and the computer was able to correctly identify the printer, but when I tried to set it up, I kept getting an error message.

HELP!

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Answer 2

Eric Root

Level 10

685,293 points

Jan 8, 2016 10:34 AM in response to Triaker

If you haven't done so already, try resetting the printing system.

OS X Mavericks: Reset the printing system
also Yosemite

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