With my new 4th gen Apple TV, the sound will quit playing when changing apps, or a new episode of the same program starts via Netflix.
Connection is via HDMI cable.
Only solution I have found is to disconnect the HDMI cable and reconnect it. Sound returns until the next episode stars, or I change apps.
thanks,
Apple TV (4th generation)
Hello Kirkl60,
Congratulations on your new Apple TV. I understand that you are having issues with the audio cutting out after each episode or changing apps. Let's see if we can get that working for you.
The first thing I would suggest is to change the Dolby Digital Out is turned off. Take a look at the troubleshooting below to get this sorted out.
If you hear static or if you don't hear any sound on your Apple TV
Adjust your audio settings and check the audio after each step:
- On your Apple TV, select Settings > Audio & Video.
- Make sure Audio Out is set to Apple TV.
- Change the Audio Mode from Auto to 16 bit.
- On Apple TV (2nd or 3rd generation), change the Dolby Digital Out setting from On to Off.
If there's no sound when you navigate the menu, choose Settings > Audio & Video and make sure that Sound Effects and Music is on.
Get help with audio, video, or power on Apple TV
https://support.apple.com/en-us/HT200197
Take care
I Have the exact same issue. I think the software is flakey or there's a hardware issue with the Appl TV HDMI.
AUdio returns every time I unplug and re-plug the HDMI cable.
4Th Gen Apple TV 9..1.1. The issue has followed all tvOS updates.
I have this exact same problem. ATV4 - LG TV
we have tried:
new hdmi cable
different hdmi ports
changing audio setting to 16bit
changing from auto to dolby surround
sound disappears when you start watching something new - youtube, netflix, stan -even sometimes airplay.
We have the sound going out from the rv into Sony surround sound.
Issue persists after just doing sound through the TV
WOuld love to work out how to solve this!!!!! so frustrating - never had this issue with same setup for ATV3
4th gen Apple TV sound problem
