andreasline
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Q: apple store empty

I bought a new iPad Air 2. I made a backup of my old iPad in iTunes.

I configured my new iPad Air 2, made the restore of the data from iTunes and logged-in with my Apple ID

Everything seems going well, but...

When I'm accessing the Apple Store on my iPad, the store is empty. No selection, no list, no apps... only the list of the updates is ok.

What appens? What should I do? I already tried to log out, log in several times.

iPad Air Wi-Fi, iOS 9.2

Posted on Jan 8, 2016 1:36 AM

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andreasline

Q: apple store empty

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  • by braden85,

    braden85 braden85 Jan 9, 2016 1:43 PM in response to andreasline
    Community Specialists
    Jan 9, 2016 1:43 PM in response to andreasline

    Hi there andreasline,

     

    I see that you are experiencing some issues when trying to access the App Store from your iPad. Here is an article for you with some troubleshooting tips for addressing this issue:

     

    If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

    https://support.apple.com/en-us/HT201398

     

    You could also try the steps located in this article about accessing the iTunes Store and App Stores:

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store - Apple Support

    https://support.apple.com/en-us/HT201400

     

    Thanks for being a part of the Apple Support Communities!