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My MacBook Pro alerted me to spyware being installed a few months back. It slowly began crashing, more frequently of time. I paid to have the spyware removed, but it is still crashing - usually when I am usually a map website. Any tips?

Here is the crash report:

Anonymous UUID: 3B45F727-16B2-E5F5-69EB-5F1828FF37B0


Fri Jan 8 09:06:34 2016


*** Panic Report ***

panic(cpu 0 caller 0xffffff7f89a51c1b): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80aeacb000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.25/src/Appl eMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff8096eb2e40 : 0xffffff8006d2ad21

0xffffff8096eb2ec0 : 0xffffff7f89a51c1b

0xffffff8096eb2fa0 : 0xffffff7f878c2b9f

0xffffff8096eb3060 : 0xffffff7f8798c18e

0xffffff8096eb30a0 : 0xffffff7f8798c1fe

0xffffff8096eb3110 : 0xffffff7f87c0b056

0xffffff8096eb3240 : 0xffffff7f879af82d

0xffffff8096eb3260 : 0xffffff7f878c95f1

0xffffff8096eb3310 : 0xffffff7f878c70fc

0xffffff8096eb3510 : 0xffffff7f878c8a4b

0xffffff8096eb35e0 : 0xffffff7f88f97b37

0xffffff8096eb36b0 : 0xffffff7f88fc37de

0xffffff8096eb3740 : 0xffffff7f88fab547

0xffffff8096eb37a0 : 0xffffff7f88fabe53

0xffffff8096eb37f0 : 0xffffff7f88fac1c0

0xffffff8096eb3860 : 0xffffff7f88faca11

0xffffff8096eb38a0 : 0xffffff7f88f780f5

0xffffff8096eb3a20 : 0xffffff7f88fa93c1

0xffffff8096eb3ae0 : 0xffffff7f88f76c15

0xffffff8096eb3b30 : 0xffffff80072fff36

0xffffff8096eb3b60 : 0xffffff800730165b

0xffffff8096eb3bc0 : 0xffffff80072fede3

0xffffff8096eb3d00 : 0xffffff8006de1307

0xffffff8096eb3e10 : 0xffffff8006d2ef8c

0xffffff8096eb3e40 : 0xffffff8006d139f3

0xffffff8096eb3e90 : 0xffffff8006d2429d

0xffffff8096eb3f10 : 0xffffff8006e0231a

0xffffff8096eb3fb0 : 0xffffff8006e344c6

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.10.25)[752C63EA-73E8-39BC-8225-3A97D0C403BF] @0xffffff7f89a43000->0xffffff7f89a56fff

dependency: com.apple.driver.AppleGraphicsControl(3.10.25)[3DC2F93F

MacBook Pro (15-inch Mid 2010), OS X Yosemite (10.10.5)

Posted on Jan 8, 2016 9:38 AM

Reply
2 replies

Jan 8, 2016 7:35 PM in response to Lemheds

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

The model was discontinued in February 2011. As of five years from that date, it will be classified by Apple as a "vintage product." That means Apple will most likely refuse to service it (but see the exceptions on the linked page.) In that case, you would have to go to an independent service provider. The part may no longer be available, or the repair may not be cost-effective.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $350 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

My MacBook Pro alerted me to spyware being installed a few months back. It slowly began crashing, more frequently of time. I paid to have the spyware removed, but it is still crashing - usually when I am usually a map website. Any tips?

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