HT203421: Troubleshooting the Mac App Store

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wdp03

Q: App Store app on Mac starts, but continues to show corkscrew on title bar without proceeding.

Launching the App store on Mac OS 10.11.2 produces a blank window with spinning corkscrew which persists without populating the screens.

 

Screen Shot 2016-01-08 at 3.54.29 PM.JPG

I've deleted pref files, cache files, restarted the Mac, waited hours without improvement. If anyone can help, it would be appreciated.

Posted on Jan 8, 2016 1:00 PM

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Q: App Store app on Mac starts, but continues to show corkscrew on title bar without proceeding.

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  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jan 9, 2016 11:59 AM in response to wdp03
    Level 10 (207,926 points)
    Applications
    Jan 9, 2016 11:59 AM in response to wdp03

    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

    Sometimes the cause of the problem may be an outage in Apple's network, in which case none of the steps below will have any effect. You just have to wait for the outage to be fixed. That should rarely, if ever, take more than a few hours.

    Step 1

    Sign in to the App Store by selecting Sign In from the Store menu. If you're already signed in, sign out and then sign in again.

    Step 2

    Log out or restart the computer.

    Step 3

    Remove or disable "LittleSnitch" or any similar third-party software that blocks outgoing network connections according to the developer's instructions.

    Step 4

    Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    After testing, restart as usual (not in safe mode.)

    Step 5

    If possible, connect to a different network and test.

    Step 6

    Reset the NVRAM.

  • by wdp03,

    wdp03 wdp03 Jan 9, 2016 12:01 PM in response to Linc Davis
    Level 1 (4 points)
    iPad
    Jan 9, 2016 12:01 PM in response to Linc Davis

    Made sure Little Snitch was disabled; signed out and back in to App Store; cleared Safari Cache and restarted. App Store app started appropriately. Thanks.