can somebody help me out with my problem???
my I phone 5c was given to me by someone who received a new phone. And now it will not let me restore or update my phone.
it said something about the network being unavailable and that I need to log in to iTunes but when I do that to restore my phone or reset my phone will not let me its saying error 39!!! please help!!!
iPhone 5c
Hi there cjyseason,
It sounds like your computer is having trouble connecting to the iTunes Store and that is preventing you from updating/restoring your phone. First I would use this article to try getting the iPod restored:
Resolve iOS update and restore errors in iTunes
If that does not get the issue resolved, I would next use the following article to help with iTunes Store:
If you can’t connect to the iTunes Store
If the issue still is not resolved, there is a more advanced article that I would also suggest using:
Advanced steps for fixing issues with iTunes Store connection
Thank you for using Apple Support Communities.
why wont my iphone 5 update or restore
