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Q: why wont my iphone 5 update or restore
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Jan 10, 2016 8:54 AMby sterling r,Hi there cjyseason,
It sounds like your computer is having trouble connecting to the iTunes Store and that is preventing you from updating/restoring your phone. First I would use this article to try getting the iPod restored:
Resolve iOS update and restore errors in iTunes
If that does not get the issue resolved, I would next use the following article to help with iTunes Store:
If you can’t connect to the iTunes Store
If the issue still is not resolved, there is a more advanced article that I would also suggest using:
Advanced steps for fixing issues with iTunes Store connection
Thank you for using Apple Support Communities.
