why wont my iphone 5 update or restore

can somebody help me out with my problem???

my I phone 5c was given to me by someone who received a new phone. And now it will not let me restore or update my phone.

it said something about the network being unavailable and that I need to log in to iTunes but when I do that to restore my phone or reset my phone will not let me its saying error 39!!! please help!!!

iPhone 5c

Posted on Jan 8, 2016 10:14 PM

Reply
1 reply

Jan 10, 2016 8:54 AM in response to cjyseason

Hi there cjyseason,


It sounds like your computer is having trouble connecting to the iTunes Store and that is preventing you from updating/restoring your phone. First I would use this article to try getting the iPod restored:


Resolve iOS update and restore errors in iTunes


If that does not get the issue resolved, I would next use the following article to help with iTunes Store:


If you can’t connect to the iTunes Store


If the issue still is not resolved, there is a more advanced article that I would also suggest using:


Advanced steps for fixing issues with iTunes Store connection


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why wont my iphone 5 update or restore

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