iTunes shows "other" instead of photos, apps etc

This only started today.


When i plug my iphone 6 into my pc, itunes only recognises audio, all other categories such as apps, music, photos etc only show up as "other."


Im not sure why or if this is causing an issue or will cause an issue.


Please see attached photo User uploaded file

iPhone 6, iOS 9.2

Posted on Jan 8, 2016 6:37 PM

Reply
1 reply

Jan 10, 2016 6:43 AM in response to grantfromcoorparoo

Howdy Grant,


So rather than showing you how much space is being taken by the various categories of data iTunes seems to have lumped them all together into the Other category? That's a bit frustrating. I would start by restarting your computer, and your iPhone:


Restart your iPhone, iPad, or iPod touch

How to restart

  1. Press and hold the Sleep/Wake button until the red slider appears.
  2. Drag the slider to turn your device completely off.
  3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.


Then connect your phone to iTunes again and see what it shows you. If the issue persists then I would next eject the phone from iTunes


Eject your iPod

  1. Locate your iPod.
  2. From the sidebar on the left-hand side of the iTunes window, click the eject User uploaded file icon.
    User uploaded file

After you select your iPod, you can also eject it using the Command and E keys on your keyboard.

From: How to eject an iPod


Quit the Settings app on your phone, and this time force the phone to restart with the previous article using the Home and the Sleep/Wake buttons.


If the issue persists then I would next uninstall iTunes and reinstall it with this article. There is a specific order in which to do so, and the article will walk you through that:


Remove and reinstall iTunes and related software components for Windows 7 and later


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iTunes shows "other" instead of photos, apps etc

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