HT205579: About the OS X El Capitan v10.11.2 Update

Learn about About the OS X El Capitan v10.11.2 Update
erniefromsan diego

Q: I cancelled all MacKeeper programs and got a refund.. Now my computer is not as fast and it freezes at time.  MacKeeper was costing me too much money.. any programs there that will speed up my computer. ?

I had problems with MacKeeper,, I did like MacKeeper but then came the renewal notices.

1st the $49.00 then update for $142.00 then another for $149.00 by the time i was going to

be finished it would have been $500.00 plus.. I was so annoyed with MacKeeper that I cancelled

the whole program..   Now my computer is not as fast and sometimes freezes.. Anything? I can do

to speed up my Mac?  any help ...?

iMac (20-inch Early 2008), OS X Yosemite (10.10.1), ?

Posted on Jan 8, 2016 6:32 PM

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Q: I cancelled all MacKeeper programs and got a refund.. Now my computer is not as fast and it freezes at time.  MacKeeper was c ... more

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  • by John Galt,

    John Galt John Galt Jan 8, 2016 6:52 PM in response to erniefromsan diego
    Level 8 (48,515 points)
    Mac OS X
    Jan 8, 2016 6:52 PM in response to erniefromsan diego

    If you created a Time Machine backup prior to installing and using MacKeeper, follow the instructions under "Restore everything" in the following Apple Support document: Use Time Machine to back up or restore your Mac - Apple Support.

     

    If you have no backup, read below.

     


     

    Recovery Procedure

     

    Follow these instructions if uninstalling MacKeeper alone does not result in a usable system.

     

    • If you have a backup that you created prior to using MacKeeper, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of MacKeeper.
    • If you do not have a backup that predates the use of MacKeeper, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall OS X on your Mac.
        • Follow the instructions in that document under Erase your drive and install OS X.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.
  • by pinkstones,Solvedanswer

    pinkstones pinkstones Jan 8, 2016 6:55 PM in response to erniefromsan diego
    Level 5 (4,209 points)
    Safari
    Jan 8, 2016 6:55 PM in response to erniefromsan diego

    erniefromsan diego wrote:

     

    I had problems with MacKeeper,, I did like MacKeeper but then came the renewal notices.

    1st the $49.00 then update for $142.00 then another for $149.00 by the time i was going to

    be finished it would have been $500.00 plus.. I was so annoyed with MacKeeper that I cancelled

    the whole program..   Now my computer is not as fast and sometimes freezes.. Anything? I can do

    to speed up my Mac?  any help ...?

     

    Erase your hard drive and start over again.  MacKeeper is fraudulent, insidious garbage.  Only a complete reset, or restoring back to a point before you installed it, will undo the damage it did to your computer.

  • by erniefromsan diego,

    erniefromsan diego erniefromsan diego Jan 8, 2016 7:04 PM in response to pinkstones
    Level 1 (0 points)
    Jan 8, 2016 7:04 PM in response to pinkstones

    How do I erase the hard drive without loosing all my information?  or restore back?  do I loose all the updates like El Capitan?  I just want my speed back..

  • by pinkstones,

    pinkstones pinkstones Jan 8, 2016 7:12 PM in response to erniefromsan diego
    Level 5 (4,209 points)
    Safari
    Jan 8, 2016 7:12 PM in response to erniefromsan diego

    erniefromsan diego wrote:

     

    How do I erase the hard drive without loosing all my information?  or restore back?  do I loose all the updates like El Capitan?  I just want my speed back..

     

    Do you have an external hard drive?  In order to preserve your information, like files, pictures, movies, music, etc., you have to save them to an external device.  You should be performing regular backups via Time Machine anyway, and those backups would go on an external device. 

     

    Also, if you read the links in John Galt's response, it explains, in detail, everything.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 8, 2016 7:52 PM in response to erniefromsan diego
    Level 10 (207,926 points)
    Applications
    Jan 8, 2016 7:52 PM in response to erniefromsan diego

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy a particular line of text to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

    11. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    14. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by 808armada,

    808armada 808armada Jan 9, 2016 1:39 PM in response to erniefromsan diego
    Level 1 (73 points)
    Jan 9, 2016 1:39 PM in response to erniefromsan diego

    To make sure you got everything here’s a few more places to check.

    • ~/Library/Caches/com.mackeeper.MacKeeper
    • ~/Library/Caches/com.mackeeper.MacKeeper.Helper
    • ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist
    • ~/Library/Application Support/MacKeeper Helper
    • ~/Library/LaunchDaemons/com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist

    Now just empty the Trash and vow to stay far, far away from MacKeeper forever and ever.

    I would also recommend Malwarebytes Anti-Malware for Mac, which is a new version of the trusted AdwareMedic utility that scans your Mac for known adware for future use just in case.

    Hope this helps! ~ Cheers!