noralee1234

Q: Siri is not working on my iPhone 6s

I Have a new iPhone 6s, I've had it since October 2015. siri is not responding to any of my questions or commands, also it doesnt make a noise when I push down my home button to say its listening like it normally would. Can some one tell me what the problem is?

iPhone 6s

Posted on Jan 9, 2016 4:18 AM

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Q: Siri is not working on my iPhone 6s

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  • by Jason L,

    Jason L Jason L Jan 10, 2016 12:21 PM in response to noralee1234
    Community Specialists
    Jan 10, 2016 12:21 PM in response to noralee1234

    Hey there noralee1234,

    Welcome to Apple Support Communities.

     

    If I understand correctly, there's an issue with Siri not responding or making a chime noise on your iPhone 6s. If you haven't already, try taking a look at the article linked below and running through the troubleshooting tips that it provides.

    Use Siri on your iPhone, iPad, or iPod touch - Apple Support

    Get help with Siri

    • If "Hey Siri" isn't working, make sure that "Hey Siri" is turned on under Settings > General > Siri.
    • Siri might say, "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." This is probably a network issue. Check your Internet connection and try again later.
    • If Siri isn't available or responding to questions, see the next section.

     

    If Siri isn't available, or doesn't understand or respond to questions

    After each step, see if you still need help:

    1. Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
    2. On your iOS device, make sure that Siri is turned on under Settings > General > Siri. 
    3. Restart your iPhone, iPad, or iPod touch.
    4. On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
    5. Make sure that the microphones on your device aren't blocked. For example, if your device has a protective case, remove it. 
    6. If you're using an iOS device, try to use Siri with a headset. If Siri works, get more help with the microphones on your device.
    7. Contact Apple Support.

     

    If Siri doesn't make a sound when you hold down the Home button

    On your iPad or iPod touch, Siri will chime when it's time to ask a question. If you have an iPhone with iOS 9 or later, Siri will vibrate instead. You'll only hear the chime on your iPhone with iOS 9 or later when you're using headphones.

    Siri will also chime when you use "Hey Siri" on a device with iOS 9.

    Ciao.