Carol et Nicolas
Level 1 (0 points)

Q: Everything is working but not the App store

I bought my apple tv 2 month ago.

Everything was working fine (itunes, app store, computer sharing,...)

 

But since a couple of days when I click on the App store, I have just a blank screen!

Everything else is just working fine (itunes, buying/renting movies,...)

 

Is someone can help me?

thank you guys

Apple TV

Posted on Jan 9, 2016 8:46 AM

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Carol et Nicolas

Q: Everything is working but not the App store

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 9, 2016 10:31 AM in response to Carol et Nicolas
    Level 10 (104,526 points)
    Apple TV
    Jan 9, 2016 10:31 AM in response to Carol et Nicolas

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)