Cannot Restore iPhone

I have been trying to restore my iPhone via iTunes for 2 days, without success. everything seems to be on track until I hit the second window asking me to confirm my request to restore. After acknowledging that, I get the following error message

User uploaded file

After I select "More Information", in an effort to discover what is happening, it takes me to a page which steps me through the process of resolving the problem. I completed the first 2 but the third step says that I should disable my security software. I have disabled everything, including the Firewall but still have no success. with the restore.

iPhone 6 Plus, iOS 8.3, 64GB space grey

Posted on Jan 9, 2016 9:33 AM

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3 replies

Jan 9, 2016 10:05 AM in response to lsebek

lsebek wrote:


I have been trying to restore my iPhone via iTunes for 2 days, without success. everything seems to be on track until I hit the second window asking me to confirm my request to restore. After acknowledging that, I get the following error message

User uploaded file

After I select "More Information", in an effort to discover what is happening, it takes me to a page which steps me through the process of resolving the problem. I completed the first 2 but the third step says that I should disable my security software. I have disabled everything, including the Firewall but still have no success. with the restore.

Have you made sure that your version of iTunes is up to date? You also may want to post this issue in the iTunes for Mac forum.

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Cannot Restore iPhone

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