appleuserinneedofhelp
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Q: I've forgotten the passcode to my iphone. Please help.

I've forgotten passcode to my device as I've been using touch id for the past month. Today when I picked up my cell it was locked and wouldn't accept my touch id instead it asks for the passcode , I'm pretty sure that my son had something to do with it. I'm left with only one option here , I have a lot of useful  data on my phone and I'm in no mood of losing it. Please help me out someone please. I'm a business man and I have years of important data on my phone.

My Phone : iPhone 5s

iPhone 5s, iOS 9

Posted on Jan 9, 2016 11:07 AM

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appleuserinneedofhelp

Q: I've forgotten the passcode to my iphone. Please help.

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Jan 9, 2016 11:09 AM in response to appleuserinneedofhelp
    Level 10 (271,811 points)
    Desktops
    Jan 9, 2016 11:09 AM in response to appleuserinneedofhelp

    Forgot Lock or Restrictions Passcode, Need to Restore Your Device: Alternative Solutions

    A

    1. iOS- Forgotten passcode or device disabled after entering wrong passcode

    2.Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

    3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

     

    Forgotten Restrictions Passcode Help

     

               1. iPad,iPod,iPod Touch Recovery Mode

               2. About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support

     

    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

     

    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.

     

    If none of the above work for you, then:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • by AJ397,

    AJ397 AJ397 Jan 9, 2016 11:10 AM in response to appleuserinneedofhelp
    Level 5 (6,416 points)
    Accessibility
    Jan 9, 2016 11:10 AM in response to appleuserinneedofhelp

    You need to follow the directions here: https://support.apple.com/en-us/HT204306

    Unfortunately, this will erase everything on the phone, so unless you have a backup the data will be lost. -AJ