wolfy3769
Level 1 (0 points)

Q: top name matches

Hi

I notice that the Contacts App will "lock" in the Top Name Matches screen

Dont know how to go back to my Contacts List.

the search bar on top of the "Top Name Matches" will be gone and I am stuck in the screen

only way is to restart the apps.

It seem to be some programming bugs.

 

what did i do

 

a) go to "Contacts" app

b) on the search bar, i enter what i want to check

c)a list of "Top Name Matches" will be shown

d) i click one of them,

e)when i click the "<search" icon, i go back to the "Top Name Matches" list and I notice the search bar is missing

f) now my Contacts app is lock in the "Top Name Matches" screen

iPhone 6 Plus, iOS 9.2

Posted on Jan 9, 2016 8:58 PM

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wolfy3769

Q: top name matches

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  • by sterling r,

    sterling r sterling r Jan 11, 2016 8:06 AM in response to wolfy3769
    Community Specialists
    Jan 11, 2016 8:06 AM in response to wolfy3769

    Hi there wolfy3769,

     

    It sounds like you are tapping a name after searching in the Contacts app and when you return to the search screen the search bar is gone and you seem to be stuck. I appreciate the detailed steps you provided and after I followed them I was unable to recreate the issue, so it sounds like we have a software issue we should be able to troubleshoot. I would start by quitting the Contacts app and the Settings app. Normally you only need to quit the affected app but in this case since its the search function thats acting incorrectly I feel it wouldn't hurt to quit the Settings app as well. 

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that force the iPhone to restart with the Home and the Sleep/Wake buttons and test the issue again:

    iOS: Turning off and on (restarting) and resetting
     
    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
     
    How to erase your iOS device and then set it up as a new device or restore it from backups

    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 

     

    Thank you for using Apple Support Communities, let us know how that goes if you would!