HT201422: If you get an error when trying to activate iMessage or FaceTime
Learn about If you get an error when trying to activate iMessage or FaceTime
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Helpful answers
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Jan 11, 2016 9:28 AM in response to Eng.Rabihby sterling r,Hello there Eng.Rabih,
It sounds like you want to remove the incorrect phone number that is associated with your Apple ID. It looks like you have to sign out of iMessage AND FaceTime according to the following article. You may even need to reset your Apple ID password if you don't have access to all the phones that are signed in with that Apple ID:
Unlink your phone number associated with your Apple ID
To unlink your phone number, remove your Apple ID from iMessage and FaceTime on your iPhone. Follow these steps:
- Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
- Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with iMessage and FaceTime. If the phone number is still available on your other devices after you sign out of iMessage and FaceTime on your iPhone, you might need to sign out of iMessage and FaceTime on all of your devices.
If you don’t have the iPhone with the number you want to remove, reset your Apple ID password.
FROM: Link your iPhone number and Apple ID to use iMessage and FaceTime
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Jan 16, 2016 8:46 AM in response to sterling rby Eng.Rabih,hello Mr sterling
i tryed to sign out form iMessage and face time and nothing ;/ still the same wrong phone number
thanks for help anyway
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Jan 17, 2016 2:57 PM in response to Eng.Rabihby sterling r,Thanks for the update. according to the article I suggested earlier, it looks like your next best bet is to change your Apple ID password:
