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User profile for user: rjjjd66
rjjjd66 Author
User level: Level 1
12 points

"Suggestd quit unexpected" error

This error message appeared overnight a few days ago (full report below). It pops up every 10-20 seconds.


I tried to run AHT via wifi but it wouldn't launch. I then ran it when connected via ethernet and the "suggestd" error disappeared. I contacted my ISP and they said they didn't make any changes at their end.


Any suggestions?


Full report

Process: suggestd [908]

Path: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

Identifier: suggestd

Version: 1.0 (356.14.1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: suggestd [908]

User ID: 501



Date/Time: 2016-01-10 12:06:30.569 +0000

OS Version: Mac OS X 10.11.2 (15C50)

Report Version: 11

Anonymous UUID: 884A873D-68F2-100A-1D73-8D9FF08286D2



Sleep/Wake UUID: 2E22EE05-6750-44FF-9A6F-6B89B212F12D



Time Awake Since Boot: 1200 seconds

Time Since Wake: 270 seconds



System Integrity Protection: enabled



Crashed Thread: 5 Dispatch queue: com.apple.suggest.drain-harvest-oldqueue-lock



Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY



Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[_NSPlaceholderData initWithContentsOfFile:options:error:]: nil file argument'

abort() called

terminating with uncaught exception of type NSException



Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff961fdae2 __exceptionPreprocess + 178

1 libobjc.A.dylib 0x00007fff8c3f173c objc_exception_throw + 48

2 CoreFoundation 0x00007fff961fd98d +[NSException raise:format:] + 205

3 Foundation 0x00007fff94bf35fb -[NSData(NSData) initWithContentsOfFile:options:error:] + 101

4 CoreSuggestionsInternals 0x00007fff864064ca +[SGPatterns changeLanguageOrPatternData] + 216

5 CoreSuggestionsInternals 0x00007fff86406379 +[SGPatterns initialize] + 188

6 libobjc.A.dylib 0x00007fff8c3e7390 _class_initialize + 706

7 libobjc.A.dylib 0x00007fff8c3e6c90 lookUpImpOrForward + 183

8 libobjc.A.dylib 0x00007fff8c3e0591 objc_msgSend + 209

9 CoreSuggestionsInternals 0x00007fff864486d4 +[SGMailQuoteDissector initialize] + 64

10 libobjc.A.dylib 0x00007fff8c3e7390 _class_initialize + 706

11 libobjc.A.dylib 0x00007fff8c3e6c90 lookUpImpOrForward + 183

12 libobjc.A.dylib 0x00007fff8c3e0591 objc_msgSend + 209

13 CoreSuggestionsInternals 0x00007fff86493633 __26+[SGPipeline fullPipeline]_block_invoke + 92

14 libdispatch.dylib 0x00007fff8547f33f _dispatch_client_callout + 8

15 libdispatch.dylib 0x00007fff8547f237 dispatch_once_f + 67

16 CoreSuggestionsInternals 0x00007fff864935d5 +[SGPipeline fullPipeline] + 46

17 suggestd 0x0000000107872f50 suggestd + 102224

18 libdispatch.dylib 0x00007fff8548a871 _dispatch_call_block_and_release + 12

19 libdispatch.dylib 0x00007fff8547f33f _dispatch_client_callout + 8

20 libdispatch.dylib 0x00007fff85483f6f _dispatch_queue_drain + 754

21 libdispatch.dylib 0x00007fff8548a63b _dispatch_queue_invoke + 549

22 libdispatch.dylib 0x00007fff85482c87 _dispatch_root_queue_drain + 538

23 libdispatch.dylib 0x00007fff85482a34 _dispatch_worker_thread3 + 91

24 libsystem_pthread.dylib 0x00007fff863ca68f _pthread_wqthread + 1129

25 libsystem_pthread.dylib 0x00007fff863c8365 start_wqthread + 13



Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff9787b386 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9787a7c7 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff960ff624 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff960feaec __CFRunLoopRun + 1356

4 com.apple.CoreFoundation 0x00007fff960fe338 CFRunLoopRunSpecific + 296

5 com.apple.CoreFoundation 0x00007fff961c11f1 CFRunLoopRun + 97

6 suggestd 0x000000010785c211 0x10785a000 + 8721

7 libdyld.dylib 0x00007fff91ebe5ad start + 1



Thread 1:

0 libsystem_kernel.dylib 0x00007fff978816de __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff863ca729 _pthread_wqthread + 1283

2 libsystem_pthread.dylib 0x00007fff863c8365 start_wqthread + 13



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff97881ff6 kevent_qos + 10

1 libdispatch.dylib 0x00007fff85485099 _dispatch_mgr_invoke + 216

2 libdispatch.dylib 0x00007fff85484d01 _dispatch_mgr_thread + 52



Thread 3:

0 libsystem_kernel.dylib 0x00007fff978816de __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff863ca729 _pthread_wqthread + 1283

2 libsystem_pthread.dylib 0x00007fff863c8365 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff978816de __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff863ca729 _pthread_wqthread + 1283

2 libsystem_pthread.dylib 0x00007fff863c8365 start_wqthread + 13



Thread 5 Crashed:: Dispatch queue: com.apple.suggest.drain-harvest-oldqueue-lock

0 libsystem_kernel.dylib 0x00007fff97881002 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff863cc5c5 pthread_kill + 90

2 libsystem_c.dylib 0x00007fff977566e7 abort + 129

3 libc++abi.dylib 0x00007fff880cff81 abort_message + 257

4 libc++abi.dylib 0x00007fff880f5a47 default_terminate_handler() + 267

5 libobjc.A.dylib 0x00007fff8c3f5491 _objc_terminate() + 103

6 libc++abi.dylib 0x00007fff880f319e std::__terminate(void (*)()) + 8

7 libc++abi.dylib 0x00007fff880f3213 std::terminate() + 51

8 libdispatch.dylib 0x00007fff8547f353 _dispatch_client_callout + 28

9 libdispatch.dylib 0x00007fff8547f237 dispatch_once_f + 67

10 com.apple.CoreSuggestionsInternals 0x00007fff864935d5 +[SGPipeline fullPipeline] + 46

11 suggestd 0x0000000107872f50 0x10785a000 + 102224

12 libdispatch.dylib 0x00007fff8548a871 _dispatch_call_block_and_release + 12

13 libdispatch.dylib 0x00007fff8547f33f _dispatch_client_callout + 8

14 libdispatch.dylib 0x00007fff85483f6f _dispatch_queue_drain + 754

15 libdispatch.dylib 0x00007fff8548a63b _dispatch_queue_invoke + 549

16 libdispatch.dylib 0x00007fff85482c87 _dispatch_root_queue_drain + 538

17 libdispatch.dylib 0x00007fff85482a34 _dispatch_worker_thread3 + 91

18 libsystem_pthread.dylib 0x00007fff863ca68f _pthread_wqthread + 1129

19 libsystem_pthread.dylib 0x00007fff863c8365 start_wqthread + 13



Thread 6:: Dispatch queue: com.apple.suggestions.harvest

0 libsystem_kernel.dylib 0x00007fff9787b3c2 semaphore_wait_trap + 10

1 libdispatch.dylib 0x00007fff8548abe6 _dispatch_semaphore_wait_slow + 224

2 suggestd 0x0000000107872e30 0x10785a000 + 101936

3 suggestd 0x0000000107874323 0x10785a000 + 107299

4 suggestd 0x00000001078740e7 0x10785a000 + 106727

5 libdispatch.dylib 0x00007fff8547f33f _dispatch_client_callout + 8

6 libdispatch.dylib 0x00007fff85480926 _dispatch_barrier_sync_f_invoke + 74

7 suggestd 0x0000000107873fe9 0x10785a000 + 106473

8 com.apple.CoreSuggestionsInternals 0x00007fff8641a551 __52-[SGXPCActivityManager registerActivitiesWithSystem]_block_invoke + 144

9 libxpc.dylib 0x00007fff98f501c6 __XPC_ACTIVITY_CALLING_HANDLER__ + 33

10 libxpc.dylib 0x00007fff98f5d5ee ___xpc_activity_set_state_block_invoke_3 + 42

11 libxpc.dylib 0x00007fff98f4991f _xpc_connection_reply_callout + 26

12 libxpc.dylib 0x00007fff98f498c0 _xpc_connection_call_reply + 36

13 libdispatch.dylib 0x00007fff8547f33f _dispatch_client_callout + 8

14 libdispatch.dylib 0x00007fff85483f6f _dispatch_queue_drain + 754

15 libdispatch.dylib 0x00007fff8548a63b _dispatch_queue_invoke + 549

16 libdispatch.dylib 0x00007fff85482c87 _dispatch_root_queue_drain + 538

17 libdispatch.dylib 0x00007fff85482a34 _dispatch_worker_thread3 + 91

18 libsystem_pthread.dylib 0x00007fff863ca68f _pthread_wqthread + 1129

19 libsystem_pthread.dylib 0x00007fff863c8365 start_wqthread + 13



Thread 5 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x000070000021c628 rdx: 0x0000000000000000

rdi: 0x0000000000003a03 rsi: 0x0000000000000006 rbp: 0x000070000021c650 rsp: 0x000070000021c628

r8: 0x0000000000000003 r9: 0x00007fff880f6a7c r10: 0x000000000c000000 r11: 0x0000000000000206

r12: 0x000070000021c7b0 r13: 0x0000000000000000 r14: 0x000070000021d000 r15: 0x000070000021c690

rip: 0x00007fff97881002 rfl: 0x0000000000000206 cr2: 0x0000000110083a36


Logical CPU: 0

Error Code: 0x01000024

Trap Number: 133





Binary Images:

0x10785a000 - 0x107884fff suggestd (1.0 - 356.14.1) <8CD5129A-6F87-3ECA-B2A8-C043C59A8133> /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

0x107b85000 - 0x107b8dfff com.apple.SyncedDefaults (2.0 - 235) <9F7E1851-49A8-399B-91E8-2CB958FC6D5C> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults

0x107be8000 - 0x107beafff com.apple.SpotlightReceiver (1.0 - 1) <29228E42-CEED-361A-8043-235C3C754363> /System/Library/PrivateFrameworks/SpotlightReceiver.framework/SpotlightReceiver

0x7fff6e319000 - 0x7fff6e34ffa7 dyld (360.18) <1A7F8274-FC32-3B86-9979-66B8F2B7B5E2> /usr/lib/dyld

0x7fff841c6000 - 0x7fff841f5ffb libsystem_m.dylib (3105) <26655445-CA97-321E-B221-801CB378D1AA> /usr/lib/system/libsystem_m.dylib

0x7fff841f6000 - 0x7fff841f6fff com.apple.Accelerate (1.10 - Accelerate 1.10) <97B71D88-9C93-3943-B09E-642183B4E1AC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff841f7000 - 0x7fff84266fff com.apple.SearchKit (1.4.0 - 1.4.0) <CA50106F-F45A-36AC-AD2B-C3B19F5DD52F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x7fff84267000 - 0x7fff84273ff7 com.apple.OpenDirectory (10.11 - 194) <5409AC27-3B83-3F35-8EB5-51228B4604AE> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x7fff8446f000 - 0x7fff84477fff com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) <7F5B7A23-BC1D-3FA9-A9B8-D534F1E1979A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents

0x7fff84478000 - 0x7fff8447dff3 libunwind.dylib (35.3) <124E0F05-2350-3774-A32C-7F5BF38EDE73> /usr/lib/system/libunwind.dylib

0x7fff844a9000 - 0x7fff844b4fff com.apple.AppSandbox (4.0 - 261.20.7) <0CA08EB7-D574-3E2F-A3AE-FEA80FF3F304> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox

0x7fff84ef9000 - 0x7fff84efcff7 libCoreFSCache.dylib (119.5) <C7008E64-0AFB-3446-929E-BC3F76DEF049> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib

0x7fff84efd000 - 0x7fff850a3ff7 com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) <F912765D-88ED-3324-B512-3778A8CE878B> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff850d6000 - 0x7fff850d7fff com.apple.TrustEvaluationAgent (2.0 - 25) <0239494E-FEFE-39BC-9FC7-E251BA5128F1> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x7fff850d8000 - 0x7fff851f5fff libsqlite3.dylib (216.4) <DC3D59E7-91A3-374F-957C-6699729CD82B> /usr/lib/libsqlite3.dylib

0x7fff851fe000 - 0x7fff8532ffff com.apple.syncservices (8.1 - 724) <D2C87182-1A7B-372F-9A16-C6C3CFFCA7CD> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices

0x7fff85330000 - 0x7fff85330fff libmetal_timestamp.dylib (600.0.43.5) <A2B1C6F9-50D0-336B-A057-A7FBE2D7BDE2> /System/Library/PrivateFrameworks/GPUCompiler.framework/libmetal_timestamp.dyli b

0x7fff85331000 - 0x7fff85331fff com.apple.CoreServices (728.6 - 728.6) <1FC9300C-6D3D-330C-829C-C8F094BC38C6> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff85332000 - 0x7fff853a0ff7 com.apple.ApplicationServices.ATS (377 - 394.3) <66E581EE-67E2-39E9-97A7-0614F334B9B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

0x7fff853a1000 - 0x7fff853fefff com.apple.CoreServices.OSServices (728.6 - 728.6) <E86385ED-70AA-3371-8E58-8FFDEF81C854> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x7fff853ff000 - 0x7fff8544ffff libcups.2.dylib (435) <28A05475-9DBF-35EA-B218-3432B69EA18B> /usr/lib/libcups.2.dylib

0x7fff85450000 - 0x7fff8547bff7 com.apple.AddressBook.ContactsFoundation (8.0 - 2137.1) <D4463131-B469-30B1-84C4-50DB1BAADC32> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation

0x7fff8547c000 - 0x7fff8547cfff com.apple.quartzframework (1.5 - 21) <5DC3D0D9-9E3F-3AA5-92F1-F229907A49B9> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x7fff8547d000 - 0x7fff854aafff libdispatch.dylib (501.20.1) <324C9189-2AF3-3356-847F-6F4CE1C6E901> /usr/lib/system/libdispatch.dylib

0x7fff854b4000 - 0x7fff855d9ff7 com.apple.LaunchServices (728.6 - 728.6) <8658230B-5894-3244-BDBA-A6C9DD347219> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x7fff855e7000 - 0x7fff855e7fff com.apple.ApplicationServices (48 - 48) <DD9C4070-C0FC-3984-BCED-72E6E99838FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff855e8000 - 0x7fff85b0afff com.apple.QuartzComposer (5.1 - 334) <0A407B05-5CF5-3084-93EF-F4619BDEEF8B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x7fff85b15000 - 0x7fff85b1bfff com.apple.XPCService (2.0 - 1) <9A305622-14E1-3D9A-BE47-6524419BA58D> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService

0x7fff85b1c000 - 0x7fff85b3bff7 com.apple.contacts.vCard (1.0 - 2137.1) <41529BD9-1BCC-3A62-92BA-2A7110867355> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard

0x7fff85b3c000 - 0x7fff85bb3fe7 libcorecrypto.dylib (335.20.1) <C6BD205F-4ECE-37EE-BCAB-A76F39CDCFFA> /usr/lib/system/libcorecrypto.dylib

0x7fff85e84000 - 0x7fff85e97fff com.apple.contacts.ContactsPersistence (1.0 - 2137.1) <71232F20-11BD-370D-9F43-F262BFE46C93> /System/Library/PrivateFrameworks/ContactsPersistence.framework/Versions/A/Cont actsPersistence

0x7fff85e98000 - 0x7fff85f94ff7 libFontParser.dylib (158.4) <BF7F82EB-7820-364A-865E-442F42BFDFA4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff85f95000 - 0x7fff85f99fff libGIF.dylib (1442) <2F7DA684-3510-38C2-B48F-9D33194860A1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x7fff85f9a000 - 0x7fff85f9cff7 com.apple.xpc.ServiceManagement (1.0 - 1) <3777FD15-B6F3-32A2-A8E3-3E8CE3B8D5E7> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

0x7fff863c7000 - 0x7fff863d0ff7 libsystem_pthread.dylib (138.10.4) <327CECD0-B881-3153-8FCC-4FD4818B7F16> /usr/lib/system/libsystem_pthread.dylib

0x7fff863d1000 - 0x7fff86518ff7 com.apple.CoreSuggestionsInternals (1.0 - 356.14.1) <EF47AC65-73C6-3B52-9081-08A8DEB1D258> /System/Library/PrivateFrameworks/CoreSuggestionsInternals.framework/Versions/A /CoreSuggestionsInternals

0x7fff86519000 - 0x7fff8651eff7 libmacho.dylib (875.1) <CB745E1F-4885-3F96-B38B-2093DF488FD5> /usr/lib/system/libmacho.dylib

0x7fff86552000 - 0x7fff865b5ff7 com.apple.WhitePagesFramework (10.7.0 - 141.0) <C11E4111-6595-307D-AA99-7E6BAB16454A> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages

0x7fff865b6000 - 0x7fff871d9ff7 com.apple.AppKit (6.9 - 1404.34) <FB9C0E8D-8E07-35CD-91D8-7A3869B8EB03> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff871da000 - 0x7fff8722aff7 com.apple.ExchangeWebServices (6.0 - 243) <273DBC9F-3A54-3B19-946E-6A4C56D2F839> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices

0x7fff872f2000 - 0x7fff8731ffff com.apple.facetimeservices (10.0 - 1000) <54F6D221-BF1B-35B6-A8BD-979B2886C66B> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices

0x7fff87320000 - 0x7fff8736cff7 com.apple.corelocation (1486.17 - 1615.38) <5AE891F7-ED25-3C6C-A8DD-5D702FB87DC7> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

0x7fff8736d000 - 0x7fff8736fff7 libsystem_configuration.dylib (802.20.7) <5FD79070-36CC-3D02-BEA7-BB5D2AE97D5D> /usr/lib/system/libsystem_configuration.dylib

0x7fff87370000 - 0x7fff87482fef libvDSP.dylib (563.4) <C069B6A3-D7CD-3B72-918C-15514066A2F3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

0x7fff87483000 - 0x7fff8749fff7 libextension.dylib (78) <589FA312-F17C-3A8D-986F-FD995D0065D5> /usr/lib/libextension.dylib

0x7fff8761a000 - 0x7fff8761dff7 com.apple.help (1.3.3 - 46) <62056D9B-A87C-3E4D-B4E2-7E1CDB74CE68> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff876c4000 - 0x7fff876dffff com.apple.aps.framework (4.0 - 4.0) <894B1FD6-6EBE-302B-947B-D5813DABEDF0> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService

0x7fff876e0000 - 0x7fff876f2fff libsasl2.2.dylib (209) <02BF4226-23E9-34EC-A727-CF0E205395F8> /usr/lib/libsasl2.2.dylib

0x7fff876f3000 - 0x7fff876faff7 libcompiler_rt.dylib (62) <D3C4AB40-23B4-3BC6-8C38-5B8758D14E80> /usr/lib/system/libcompiler_rt.dylib

0x7fff87717000 - 0x7fff87719ff7 com.apple.securityhi (9.0 - 55006) <516B018C-177A-3FAD-8487-97B50FB67DD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x7fff8771e000 - 0x7fff877c9fff com.apple.PDFKit (3.1 - 3.1) <4F470085-BBE3-3A75-AB79-430426F72CE4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff877ca000 - 0x7fff8781aff7 com.apple.CalendarFoundation (8.0 - 406.1) <44EBCA15-1867-386E-8876-07BDA1DD4B88> /System/Library/PrivateFrameworks/CalendarFoundation.framework/Versions/A/Calen darFoundation

0x7fff8781b000 - 0x7fff8787efff libAVFAudio.dylib (161.2) <C42EF0ED-56B2-387F-B188-C42FB8A1B7AB> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib

0x7fff8787f000 - 0x7fff878a8ff7 libxslt.1.dylib (14) <CF5C6F5F-75D6-3C00-B6B2-1032D2799FBC> /usr/lib/libxslt.1.dylib

0x7fff878a9000 - 0x7fff87ab6ff7 com.apple.CoreImage (11.2.0 - 366.2.7) <344F1067-5F52-3626-8F6C-2B678DEB80A1> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage

0x7fff87ab7000 - 0x7fff87ab7fff com.apple.Cocoa (6.11 - 22) <0A634D46-B468-3CBC-B2A0-16C381C11BF2> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

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0x7fff96a0e000 - 0x7fff96a33ff7 libPng.dylib (1442) <E8391CE4-9B83-3895-A406-D987FC826D4A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x7fff96a4c000 - 0x7fff96ae1fff com.apple.ink.framework (10.9 - 214) <6B573126-A6E9-357F-B36A-AA5BDC0BEAF8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x7fff96ae2000 - 0x7fff96bc9ff7 libcrypto.0.9.8.dylib (59) <ED1C2A26-8FFC-30FF-8726-FF952EF94ADF> /usr/lib/libcrypto.0.9.8.dylib

0x7fff96bfb000 - 0x7fff96c47ff3 com.apple.HIServices (1.22 - 549) <14FB5BB6-8456-39F9-A694-8A1C12426880> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

0x7fff96c48000 - 0x7fff97106fcf com.apple.vImage (8.0 - 8.0) <85FB412E-EB30-3433-A79B-B3970FC83580> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x7fff9737b000 - 0x7fff97389ff7 libbz2.1.0.dylib (38) <28E54258-C0FE-38D4-AB76-1734CACCB344> /usr/lib/libbz2.1.0.dylib

0x7fff973ff000 - 0x7fff97414fff com.apple.AppContainer (4.0 - 261.20.7) <30414623-E68F-31A1-9794-1C052391E900> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r

0x7fff97420000 - 0x7fff97489fff com.apple.framework.internetaccounts (2.1 - 210) <ECB2BE85-FD74-3FD0-9F14-B0AB713B3ACD> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts

0x7fff9748a000 - 0x7fff9748cfff com.apple.CoreDuetDebugLogging (1.0 - 1) <B461272B-2DFF-3CA9-8DCA-689B2AAC0379> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging

0x7fff9748d000 - 0x7fff974befff com.apple.contacts.ContactsAutocomplete (1.0 - 57.2) <1F27F091-F812-3C29-923F-93D1C0E34BF7> /System/Library/PrivateFrameworks/ContactsAutocomplete.framework/Versions/A/Con tactsAutocomplete

0x7fff974c8000 - 0x7fff974ecfff com.apple.quartzfilters (1.10.0 - 1.10.0) <58FAFE0C-A2D8-3746-AC8F-BF553A7CDED7> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

0x7fff976f4000 - 0x7fff976f7fff libCoreVMClient.dylib (119.5) <CD7DE25C-D7AD-3ECD-BEEC-F57992A4A08E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x7fff976f8000 - 0x7fff97785fff libsystem_c.dylib (1082.20.4) <EAB38A6C-8671-3B13-B500-90EC1B912063> /usr/lib/system/libsystem_c.dylib

0x7fff97795000 - 0x7fff9781dfff com.apple.CoreSymbolication (3.1 - 58048.1) <2DFAF855-0528-370D-B4B0-EE0236766D9D> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x7fff9786a000 - 0x7fff97888fff libsystem_kernel.dylib (3248.20.55) <0E688457-4915-36DD-8798-5C2EDEE3F1A3> /usr/lib/system/libsystem_kernel.dylib

0x7fff9789d000 - 0x7fff97a1bfff com.apple.UIFoundation (1.0 - 436.1) <8C254BB0-1DED-36A2-AAAF-786EB19CCE39> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n

0x7fff97a21000 - 0x7fff97a45ff7 libJPEG.dylib (1442) <0F9069AB-D830-37DD-8813-B635D1ECB3E4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x7fff97a46000 - 0x7fff97a56fff libbsm.0.dylib (34) <7E14504C-A8B0-3574-B6EB-5D5FABC72926> /usr/lib/libbsm.0.dylib

0x7fff97a57000 - 0x7fff97a58fff libsystem_blocks.dylib (65) <49D42329-7DE9-3413-92C3-A473A7E9CF35> /usr/lib/system/libsystem_blocks.dylib

0x7fff97a95000 - 0x7fff97aa3fff com.apple.ToneLibrary (1.0 - 1) <E92CE7C6-43CB-3312-9B1F-77353FE2C5DD> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary

0x7fff97cbf000 - 0x7fff97cc1ff7 com.apple.diagnosticlogcollection (10.0 - 1000) <4E48D05F-85EE-35AD-82E5-57193BD59065> /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/ DiagnosticLogCollection

0x7fff97ce3000 - 0x7fff97d00ff7 com.apple.AppleVPAFramework (2.1.2 - 2.1.2) <25691042-E51E-3A47-A908-E2F6D35451FC> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA

0x7fff97d17000 - 0x7fff97d18fff libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib

0x7fff97fab000 - 0x7fff9804bff7 com.apple.Metadata (10.7.0 - 972.16) <98CA1355-3E2C-364C-9C4F-3CA286DB08A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x7fff9807a000 - 0x7fff98082fff libGFXShared.dylib (12.0.40.6) <05770D51-DB02-3ACD-86EF-D3A475A83D4D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x7fff9808f000 - 0x7fff98097fff libsystem_networkextension.dylib (385.20.6) <DC8A102A-BF02-31A4-8914-65C34DF6B592> /usr/lib/system/libsystem_networkextension.dylib

0x7fff980c5000 - 0x7fff980d4ffb com.apple.LangAnalysis (1.7.0 - 1.7.0) <0D1BCC13-76B9-3C19-85AA-D8DD8299F007> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff987eb000 - 0x7fff98802fff libmarisa.dylib (4) <E4919B03-D9BD-3AF8-B436-C415C98E3F0A> /usr/lib/libmarisa.dylib

0x7fff98812000 - 0x7fff98886ff3 com.apple.securityfoundation (6.0 - 55126) <943934A2-EC53-330F-BEB9-8A718A18F9FC> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x7fff98980000 - 0x7fff98982fff libsystem_coreservices.dylib (19.2) <1B3F5AFC-FFCD-3ECB-8B9A-5538366FB20D> /usr/lib/system/libsystem_coreservices.dylib

0x7fff9898c000 - 0x7fff98b97fff libFosl_dynamic.dylib (16.24) <363B7CEE-B662-32F3-9D7B-245E64927C35> /usr/lib/libFosl_dynamic.dylib

0x7fff98b98000 - 0x7fff98bbcfff com.apple.MultitouchSupport.framework (304.10 - 304.10) <CE5E8A54-180B-39FD-B57A-97E02B599B69> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x7fff98cb0000 - 0x7fff98f36ff7 com.apple.CFNetwork (760.2.6 - 760.2.6) <DDE325B9-7F6F-3933-8F86-8D031E400DD5> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x7fff98f3e000 - 0x7fff98f67fff libxpc.dylib (756.20.4) <61AB4610-9304-354C-9E9B-D57198AE9866> /usr/lib/system/libxpc.dylib

0x7fff98f7b000 - 0x7fff98f7dfff libCVMSPluginSupport.dylib (12.0.40.6) <8E97A929-0E60-3F6D-ACF7-67F700BE2530> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x7fff98f7e000 - 0x7fff98fb5ff7 com.apple.LDAPFramework (2.4.28 - 194.5) <79D981F2-F70C-3E47-B124-DC0C90D45563> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff99125000 - 0x7fff9916bff7 libauto.dylib (186) <999E610F-41FC-32A3-ADCA-5EC049B65DFB> /usr/lib/libauto.dylib

0x7fff9916c000 - 0x7fff9916cff7 libunc.dylib (29) <1D0F8265-F026-3CBD-93D3-F8DF14FFCE68> /usr/lib/system/libunc.dylib

0x7fff9916d000 - 0x7fff99183ff7 libsystem_coretls.dylib (83.20.8) <30AF7134-6CA7-3582-B9D3-507D6ED19A88> /usr/lib/system/libsystem_coretls.dylib

0x7fff99184000 - 0x7fff9941efff com.apple.AOSKit (1.06 - 232) <22712D9C-A1A6-3FA2-9C44-06F6CCDE36F1> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit

0x7fff9941f000 - 0x7fff99424fff com.apple.TCC (1.0 - 1) <C53628CA-0C75-34B6-AE6E-8BCF8A3ED099> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

0x7fff9944e000 - 0x7fff99453fff com.apple.MediaAccessibility (1.0 - 79) <CCF71DC1-BB6A-3227-BD1B-AFD172592A63> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility

0x7fff99454000 - 0x7fff99456fff com.apple.marco (10.0 - 1000) <680F8C07-F2CA-3677-B358-5301E55AE577> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco

0x7fff9967b000 - 0x7fff996dcff7 libsystem_network.dylib (583.20.10) <1C0410F3-F66E-3B0D-B8AD-0D49AB15A529> /usr/lib/system/libsystem_network.dylib

0x7fff9977a000 - 0x7fff99785fff com.apple.DirectoryService.Framework (10.11 - 194) <159606E0-F3AF-36B0-9744-4BFE1DA3EC74> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

0x7fff9a2c0000 - 0x7fff9a3affff libxml2.2.dylib (29.2) <F70308DF-313F-334F-8F0E-82E79821583D> /usr/lib/libxml2.2.dylib

0x7fff9a3b0000 - 0x7fff9a457fff com.apple.LanguageModeling (1.0 - 1) <E1E4091D-6CAB-36E0-A206-AAADE69791DC> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling

0x7fff9a894000 - 0x7fff9a8aefff com.apple.Kerberos (3.0 - 1) <836358DE-2731-3ACD-98E3-E5FA48917728> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x7fff9a8af000 - 0x7fff9a8b2ffb libScreenReader.dylib (425.102) <BDC46586-4925-38F2-85D3-BD23DB6E6D43> /usr/lib/libScreenReader.dylib

0x7fff9a8b3000 - 0x7fff9aa73feb libBLAS.dylib (1159) <943445A4-F6CA-3923-882C-154D7D4AEFE0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x7fff9aa7a000 - 0x7fff9aa7dfff com.apple.IOSurface (108.0.1 - 108.0.1) <7B05B27A-5CC4-30D4-8A10-ED444A2807A2> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 714

thread_create: 0

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=306.1M resident=0K(0%) swapped_out_or_unallocated=306.1M(100%)

Writable regions: Total=38.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=38.5M(100%)


VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 2048K 2

Dispatch continuations 4096K 2

Foundation 4K 2

Kernel Alloc Once 8K 3

MALLOC 18.9M 21

MALLOC guard page 32K 7

Process Corpse Info 2048K 2

SQLite page cache 768K 5

STACK GUARD 56.0M 8

Stack 10.6M 8

VM_ALLOCATE 24K 4

__DATA 31.8M 288

__IMAGE 528K 2

__LINKEDIT 91.2M 6

__TEXT 214.9M 297

__UNICODE 552K 2

mapped file 25.4M 9

shared memory 324K 8

=========== ======= =======

TOTAL 459.0M 658



Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Hitachi HTS545025B9SA02, 250.06 GB

Serial ATA Device: HL-DT-ST DVDRW GS23N

USB Device: USB 2.0 Bus

USB Device: Card Reader

USB Device: USB 2.0 Bus

USB Device: Built-in iSight

USB Device: USB Bus

USB Device: USB Bus

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus:

MacBook Pro (13-inch Mid 2010), OS X El Capitan (10.11.2)

Posted on Jan 10, 2016 4:11 AM

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Posted on Jan 10, 2016 6:04 AM

Please back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Suggestions

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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16 replies
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 10, 2016 6:04 AM in response to rjjjd66

Please back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Suggestions

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 10, 2016 2:05 PM in response to rjjjd66

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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User profile for user: rjjjd66
rjjjd66 Author
User level: Level 1
12 points

Jan 12, 2016 1:01 PM in response to Linc Davis

I had restarted so was fairly sure that I wasnt in safe mode, but, to be sure, I went into safe mode via a terminal command. The "suggestd quit unexpectedly" problem still existed.


I've now rebooted in normal mode and the problem remains (And the screen refresh issue also remains).


thanks for all of your help with this.




richard

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 12, 2016 1:06 PM in response to rjjjd66

Please test after taking each of the following steps that you haven't already tried. Back up all data before you begin.

Step 1

Quit the Contacts or Address Book application if it's running.

Triple-click anywhere in the line of text below on this page to select it:

~/Library/Caches/com.apple.AddressBookSourceSync

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash.

Repeat with each of these lines:

~/Library/Containers/com.apple.AddressBook ~/Library/Containers/com.apple.AddressBook.ContactsAccountsService

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens (command-V). You may not see what you pasted because a line break is included. Press return.

Step 2

If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane. Press return to confirm, or click Keep on Mac in the dialog that opens.

If you synchronize contacts with any other network service, disable that synchronization in the Internet Accounts preference pane.

Step 3

This step applies only if you can launch Contacts. From the list of groups on the left side of the Contacts window, select All On My Mac. If that group doesn't exist or is empty, skip this step. Otherwise, from the menu bar, select

File ▹ Export... ▹ Contacts Archive...

Save the exported archive to the Desktop.

Step 4

Quit Contacts if it's running. Reveal the following item in the Finder as you did in Step 1:

~/Library/Application Support/AddressBook

If you know when the problem started, and you can restore that folder from an earlier backup without losing any contacts, do so and test. Otherwise, move the folder to the Desktop, leaving the window open for now.

Step 5

Launch Contacts. Your contacts and groups will be gone. If you took Step 3, then double-click the file you created in that step and confirm that you want to import from it. Your contacts and groups will reappear.

Step 6

If you took Step 2, reverse it. Test. If the issue is resolved, delete the AddressBook folder and the archive file on the Desktop and close the open folder window.

Otherwise, quit Contacts again and put the AddressBook folder back where it was, overwriting the newer one that will have been created in its place.

Step 7

Go back to Step 3, but this time choose Export vCard... from the Export menu. Continue as in Steps 4-6. All contacts should be preserved, but you may lose some metadata such as group membership.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 12, 2016 2:12 PM in response to rjjjd66

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

11. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

14. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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User profile for user: rjjjd66
rjjjd66 Author
User level: Level 1
12 points

Jan 12, 2016 2:50 PM in response to Linc Davis

thanks for this, Linc. Running it now.


Interestingly, I had thought the problem was related to wifi (It only appeared to occur when I was connected via wifi and not with an ethernet cable).


However, it appears that the issue might only occur when I'm connected to mains power (I needed to run the laptop off the battery when I used the ethernet cable at the other side of the room).


I'm now still on wifi, but running on battery only and the problem is not occuring.


I'll run your script twice - once unplugged and once plugged in (if this replicates the problem) and post results here.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 13, 2016 8:32 AM in response to rjjjd66

A

The system is running about ten times slower than normal. It has the original hard drive, which is probably starting to fail after more than five years of service. The drive should be replaced if you want to keep using the machine.

The fact that the problem is only manifested on AC power is very hard to explain except in terms of a hardware fault—not necessarily the same one. Consider whether it may be time to replace the computer. It's too old to be serviced by Apple.

B

The test results show other issues. I suggest that you defer the remaining steps until after the hardware issue has been dealt with. Some are not related to the original question.

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Please back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nosappnd,noschg,nosunlnk,nouappnd,nouchg {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. You may be prompted to select a language, then the OS X Utilities screen will appear.

If you use FileVault 2, select Disk Utility, then select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

Select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

▹ Restart

from the menu bar.

C

Back up all data.

Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

Log out or restart the computer and empty the Trash.

D

"CleanMyMac" is a scam and a common cause of instability and poor performance. Depending on what version you have, the developer's instructions may not completely remove it. Please follow those instructions, then do as below.

Please back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder may open with an item selected. If it does, move the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with this line:

/Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent

Restart the computer and empty the Trash.

You may also have to remove one or more of these items in the same way:

~/Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist

~/Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist

~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

Never again install "CleanMyMac" or anything like it.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

E

Please uninstall "SIMBL" or "EasySIMBL" as follows. Back up all data before making any changes.

SIMBL is, or was, distributed with an uninstallation tool. Use that tool, if possible. Otherwise see below.

Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

/Library

In the Finder, select

Go ▹ Go to Folder...

from the menu bar, paste into the box that opens by pressing command-V, then press return. A folder will open. From that folder, delete the items listed below (some may be absent.) You may be prompted for your administrator login password.

Application Support/SIMBL

InputManagers/SIMBL

LaunchAgents/net.culater.SIMBL.Agent.plist

LaunchAgents/net.infinite-labs.SIMBLEnablerForSandboxedApps.plist

ScriptingAdditions/EasySIMBL.osax

ScriptingAdditions/SIMBL.osax

Log out and log back in. There may also be an item named "EasySIMBL" in the Applications folder. Delete it, if so.

Make sure you never reinstall any variant of SIMBL. It’s likely to come bundled with another third-party system modfication that depends on it. If you want trouble-free computing, avoid software that makes miraculous changes to other software, especially built-in applications. Possible exceptions to that rule include app extensions from the App Store and Safari extensions, which are mostly safe, and are easy to get rid of when they don’t work. SIMBL and its dependents are not in either of those categories.

F

"Hidden" is crashing excessively. If you don't want to remove it, refer to the developer for support or an update.

"AnyConnect" is outdated and should be updated or removed.

G

The following Safari extension(s) is/are malicious and should be removed in the Extensions pane of the Safari preferences window:

Searchme

Do the equivalent in the Chrome and Firefox browsers, if you use those. Never install any extension with the words "Spigot," "Conduit," "Genieo," or "Trovi" in the description.

H

The symbol cache is very large. It stores data used in logs and crash reports, and it may have grown because it's corrupt. The cache is created automatically, and if deleted, it should be recreated when you restart the computer. Initially, at least, it will be a lot smaller.

I've seen one unverified report that a system became unbootable when the cache was deleted. That would have been due to a corrupt installation of OS X, but you should be prepared to reinstall if necessary. There is no reason to panic as long as you have good backups.

Back up all data before proceeding.

Please triple-click anywhere in the line below on this page to select it:

/System/Library/Caches/com.apple.coresymbolicationd

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.apple.coresymbolicationd" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, select the line below and copy it to the Clipboard by pressing the key combination command-C:

/System/Library/Caches

In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

A folder named "Caches" should open. Inside it is a subfolder named "com.apple.coresymbolicationd". Move that subfolder to the Trash, restart, and empty.

I

In the sidebar of a Finder window, or on the Desktop, please select the icon of the startup volume ("Macintosh HD," unless you gave it a different name.) Open it. Inside, there is a folder named "lost+found". It contains one or more corrupt files that are wasting a lot of storage space. Back up all data, then drag the folder to the Trash and empty. You may be prompted for your administrator password.

J

Some OS X files (Installer package receipts) are missing or invalid. Other OS files may also be missing or invalid.

If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.

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User profile for user: bobkravetz
bobkravetz
User level: Level 1
8 points

May 18, 2016 3:53 AM in response to rjjjd66

In response to rjjjd66 and Mr. Linc Davis. I have a mid 2009 MacBookPro 8GB ram Samsung 850EVO500 SSD and El Capitan current. I experienced the exact issues as rjjjd66 and tried Linc's suggestions with no change. Only when I connected to the wall charger did I see the suggestd console errors every few seconds to minutes. None were received when on battery and it didn't matter if on wireless or Ethernet. My fix came after a restore of the OS was done through the Cmd+R recovery mode. No more issues. Why being plugged in and charging was the cause is beyond me, but all the help from Linc in this and other posts and rjjjd66's troubleshooting helped me very much. Thank You!

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"Suggestd quit unexpected" error

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