carriefromshoreham-by-sea

Q: Issue with email not connected to Apple ID but won't let me add to new Apple ID

Im trying to set up my email address on a new Apple ID, i removed it from the old Apple ID account but it says sorry this email is connected to another apple id, but the strange thing is when i try to go to forgot password to retrieve the details for it it says sorry this isn't an apple ID .. confused !!

Posted on Jan 10, 2016 6:30 AM

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Q: Issue with email not connected to Apple ID but won't let me add to new Apple ID

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  • by judysings,

    judysings judysings Jan 11, 2016 2:02 PM in response to carriefromshoreham-by-sea
    Community Specialists
    Jan 11, 2016 2:02 PM in response to carriefromshoreham-by-sea

    Hi carriefromshoreham-by-sea,

    I'm not sure if you just need to edit an existing Apple ID (email address), or if you really intend to create a new Apple ID.  Take a look at the resources below and let us know what you are trying to do.

    Change your Apple ID

    Change your Apple ID

    Follow these steps to change the email address that you use as your Apple ID.

    1. Sign out of iCloud, the iTunes & App store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your Apple ID.
    2. Sign in to your Apple ID account page.
    3. In the Account section, click Edit > Change Email Address.
    4. Enter the email address you want to use as your Apple ID. A verification code will be sent to your new email address.
    5. Enter the verification code from the email into the fields provided and start using your updated Apple ID. Didn't get the email?

    You can change your Apple ID to any other email address you control, as long as it's not already in use as an Apple ID. If your email address ends with @icloud.com, @me.com, or @mac.com, you can't change your Apple ID and you won't see Change Email Address on your account page.

    About your Apple ID email addresses

    Apple ID Frequently Asked Questions

    What is an Apple ID?

    An Apple ID is the personal account you use to access Apple services like the App Store, iTunes Store, iCloud, iMessage, the Apple Online Store, FaceTime, and more. It includes the email address and password you use to sign in, as well as all the contact, payment, and security details that you’ll use across Apple services.

    Take care,

  • by Eric Root,

    Eric Root Eric Root Jan 11, 2016 4:14 PM in response to carriefromshoreham-by-sea
    Level 9 (72,378 points)
    iTunes
    Jan 11, 2016 4:14 PM in response to carriefromshoreham-by-sea