MacBookPro 2015 unexpected restart *panic report*
Hi guys,
I bought my MacBookPro 13 inch (early2015 version) about 4 months ago. About 6 weeks ago it restarted itself without a warning for the first time (saying Your computer restarted because of a problem), and then the problem started to occur on an increasingly frequent base... It already restarted 3 times this week. ( I updated my MacOS to El capitan this week and the problem continued)
Below are the two of panic reports it generated this week.
I already tried apple diagnostics, and it said No issues found.
I am a senior year collage student now and almost all my work is done on this mac. I keep it on for about 8 hours per day.
As far as I could remember, 8 out of 10 times when the mac restarted, I was watching video on youtube or some other website. The problem occured regardless of the browser I was using...either safari or chrome.
I tried reinstalled the flash player but it didn't help either...
Thanks a lot.
================================================================================ ================================
REPORT ONE:
================================================================================ ================================
Anonymous UUID: E7690093-FE18-DE5B-5C6C-243D168C58E8
Sat Jan 9 23:00:38 2016
*** Panic Report ***
panic(cpu 1 caller 0xffffff8000bd155a): Kernel trap at 0xffffff8000e4949c, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80e57f502c, CR3: 0x0000000002c9f000, CR4: 0x00000000003627e0
RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff8013f9e860, RCX: 0xffffffff83715f85, RDX: 0x0000000000000001
RSP: 0xffffff810973b8f0, RBP: 0xffffff810973b970, RSI: 0x0000000000000002, RDI: 0xffffff8011606820
R8: 0xffffff8011604000, R9: 0xffffff8016a1c348, R10: 0x00000000000001f8, R11: 0x000013bc0c4c0980
R12: 0xffffff8016a1bd28, R13: 0x0000000000000001, R14: 0xffffff8016a1c348, R15: 0xffffff8013f9e338
RFL: 0x0000000000010282, RIP: 0xffffff8000e4949c, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff80e57f502c, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0
Backtrace (CPU 1), Frame : Return Address
0xffffff8101eeddf0 : 0xffffff8000ade792
0xffffff8101eede70 : 0xffffff8000bd155a
0xffffff8101eee050 : 0xffffff8000bef233
0xffffff8101eee070 : 0xffffff8000e4949c
0xffffff810973b970 : 0xffffff8000e460d6
0xffffff810973bd90 : 0xffffff8000e328a7
0xffffff810973bde0 : 0xffffff8000e33de3
0xffffff810973bf40 : 0xffffff8000d6930c
0xffffff810973bfb0 : 0xffffff8000bcbf77
BSD process name corresponding to current thread: kernel_task
Mac OS version:
15C50
Kernel version:
Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64
Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93
Kernel slide: 0x0000000000800000
Kernel text base: 0xffffff8000a00000
__HIB text base: 0xffffff8000900000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System uptime in nanoseconds: 21698381162734
last loaded kext at 8771696371003: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f826dd000, size 32768)
last unloaded kext at 375312054547: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8271b000, size 61440)
loaded kexts:
com.fortinet.fct.kext.fctapnke 1
com.fortinet.fct.kext.avkern 1.0.1
com.kaspersky.nke 2.2.0a2
com.kaspersky.kext.klif 3.3.0a1
com.paragon-software.filesystems.ntfs 187.1.14
com.apple.driver.DiskImages.ReadWriteDiskImage 417.1
com.apple.driver.DiskImages.RAMBackingStore 417.1
com.apple.driver.pmtelemetry 1
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.driver.AGPM 110.20.21
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleIntelBDWGraphics 10.1.2
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleBacklight 170.8.3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleCameraInterface 5.41.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleXsanScheme 3
com.apple.driver.DiskImages.KernelBacked 417.1
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.kec.Libm 1
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 203.14
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304.10
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHSSPIHIDDriver 41.7
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.driver.AppleHSSPISupport 41.7
com.apple.driver.AppleIntelLpssSpiController 2.0.59
com.apple.driver.AppleIntelLpssGspi 2.0.59
com.apple.driver.AppleIntelLpssDmac 2.0.59
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.1
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro12,1, BootROM MBP121.0167.B15, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0128G, 121.33 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Bluetooth USB Host Controller
USB Device: Lenovo Laser Wireless Mouse
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
========================================================================================================================
REPORT 2
========================================================================================================================
Anonymous UUID: E7690093-FE18-DE5B-5C6C-243D168C58E8
Sun Jan 10 17:52:02 2016
*** Panic Report ***
panic(cpu 3 caller 0xffffff801abd155a): Kernel trap at 0xffffff801ae4949c, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x00000001120b0000, CR3: 0x000000001de2f000, CR4: 0x00000000003627e0
RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff802e161ce8, RCX: 0xffffffffd0f546f5, RDX: 0x0000000000000001
RSP: 0xffffff811cf3b8f0, RBP: 0xffffff811cf3b970, RSI: 0x0000000000000002, RDI: 0xffffff802ccd77c0
R8: 0xffffff802ccd5000, R9: 0xffffff8036f01138, R10: 0x0000000000000278, R11: 0x00000980480a9d3e
R12: 0xffffff8036f00b18, R13: 0x0000000000000001, R14: 0xffffff8036f01138, R15: 0xffffff802e161590
RFL: 0x0000000000010286, RIP: 0xffffff801ae4949c, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x00000001120b0000, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 0
Backtrace (CPU 3), Frame : Return Address
0xffffff811cf4ddf0 : 0xffffff801aade792
0xffffff811cf4de70 : 0xffffff801abd155a
0xffffff811cf4e050 : 0xffffff801abef233
0xffffff811cf4e070 : 0xffffff801ae4949c
0xffffff811cf3b970 : 0xffffff801ae460d6
0xffffff811cf3bd90 : 0xffffff801ae328a7
0xffffff811cf3bde0 : 0xffffff801ae33de3
0xffffff811cf3bf40 : 0xffffff801ad6930c
0xffffff811cf3bfb0 : 0xffffff801abcbf77
BSD process name corresponding to current thread: kernel_task
Mac OS version:
15C50
Kernel version:
Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64
Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93
Kernel slide: 0x000000001a800000
Kernel text base: 0xffffff801aa00000
__HIB text base: 0xffffff801a900000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System uptime in nanoseconds: 10446569178077
last loaded kext at 14422581040: com.fortinet.fct.kext.fctapnke 1 (addr 0xffffff7f9d73a000, size 401408)
last unloaded kext at 334501100365: com.kaspersky.nke 2.2.0a2 (addr 0xffffff7f9b3ef000, size 380928)
loaded kexts:
com.fortinet.fct.kext.fctapnke 1
com.fortinet.fct.kext.avkern 1.0.1
com.paragon-software.filesystems.ntfs 187.1.14
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.20.21
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDAHardwareConfigDriver 272.51.3
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.driver.AppleIntelBDWGraphics 10.1.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleHV 1
com.apple.driver.AppleMuxControl 3.12.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleCameraInterface 5.41.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.2
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.8.3
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4
com.apple.driver.CoreStorageFsck 517.20.1
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 203.14
com.apple.driver.AppleIntelLpssUART 2.0.59
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOUSBMassStorageClass 4.0.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304.10
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHSSPIHIDDriver 41.7
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 41.7
com.apple.driver.AppleIntelLpssSpiController 2.0.59
com.apple.driver.AppleIntelLpssI2C 2.0.59
com.apple.driver.AppleIntelLpssDmac 2.0.59
com.apple.driver.AppleIntelLpssGspi 2.0.59
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.1
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro12,1, BootROM MBP121.0167.B15, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0128G, 121.33 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Bluetooth USB Host Controller
USB Device: DocuPrint P215 b
USB Device: Lenovo Laser Wireless Mouse
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.2), null