nancyfromtexas
Level 1
(0 points)
Q: FaceTime on iPhone & Macbook Pro
I am having trouble receiving FaceTime calls on my Macbook Pro. I can make calls from it but whenever I have an incoming call, it only shows on my iPhone. I have checked the settings and both have my phone number and e-mail address listed. What am I missing?
MacBook Pro, iOS 9.2
Linc Davis
Level 10
(208,027 points)
I'll assume that you have verified each of these facts:
a. FaceTime can make outgoing calls.
b. You're not getting calls made to an email address or iPhone number associated with the Apple ID that you're now using. Calls to any other Apple ID that you may have used won't be received.
c. The callers are not on your block list.
d. At least one of the callers can call other FaceTime users—just not you.
If you have verified those facts, please take each of the following steps that you haven't already taken. Stop when the problem is resolved. Back up all data before making any changes.
1. Please open the Notifications pane in System Preferences. Select FaceTime from the list on the left. Either the Banners or Alerts alert style must be selected—not None.
2. In the same window, select Do Not Disturb. If any of the top three boxes on the right is checked, then all incoming FaceTime calls will be blocked under the corresponding conditions. If you want to use "Do Not Disturb," but you also want to receive calls when it's active, check either or both of the two lowest boxes, according to your preference.
3. If the built-in application firewall is on, please turn it off. In case you're worried about the implications of this step, the firewall generally serves no purpose when you're on a private network behind a router.
4. If you've installed any third-party "firewall," "security," or "anti-virus" software, remove it according to the developer's instructions.
