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Helpful answers
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Jan 10, 2016 9:57 AM in response to Jupiter63by AJ397,If you are using iCloud take a look here: Get help backing up your device in iCloud - Apple Support
From link:
A message says my backup could not be completed
- Make sure you're connected to the Internet with Wi-Fi.
- If possible, try connecting to a different Wi-Fi network.
- See if you have enough iCloud storage for your backup, and get more storage if you need it.
- If you need more help, contact Apple Support.