Item temporarily unavailable

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Level 1

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Item temporarily unavailable

Hi,

I recently purchased an iMac 21.5 2011 model off eBay and every time I try to reinstall, I receive the message 'Item temporarily unavailable'. I have no recovery disks, just the monitor, keyboard and mouse. I downloaded iMac EFI update 1.7 as suggested but the computer states there is not enough space to use it. What do I do? Please help.... Oh, and I purchased the computer in the UK but have brought it over to Greece as I live here.

iMac, OS X Mavericks (10.9), I don't know the actual OS X Mav

Posted on Jan 10, 2016 9:35 AM

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Answer 1

SeaPapp

Level 7

26,492 points

Jan 10, 2016 9:38 AM in response to Jokostas

Restart your computer while holding Command-Option-R to access internet recovery. Use Disk Utility to erase the hard drive and then reinstall the original Mac OS X.

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Answer 2

rkaufmann87

Level 10

148,516 points

Jan 10, 2016 9:38 AM in response to Jokostas

You need to get replacement OS X discs from AppleCare. Your 2011 is too old for Internet Recovery and if you are using Mavericks I'd recommend doing a complete wipe using the new discs you need and then installing Snow Leopard, then install the Mac OS X 10.6.8 Update Combo v1.1 and then update to El Capitan.

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Answer 3

SeaPapp

Level 7

26,492 points

Jan 10, 2016 9:43 AM in response to rkaufmann87

rkaufmann87 wrote:

You need to get replacement OS X discs from AppleCare. Your 2011 is too old for Internet Recovery and if you are using Mavericks I'd recommend doing a complete wipe using the new discs you need and then installing Snow Leopard, then install the Mac OS X 10.6.8 Update Combo v1.1 and then update to El Capitan.

I disagree. Computers that can be upgraded to use OS X Internet Recovery - Apple Support The firmware update should have been applied as part of a system update at some time.

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Answer 4

rkaufmann87

Level 10

148,516 points

Jan 10, 2016 9:47 AM in response to SeaPapp

Well you are right, the article indicates a mid 2011 iMac should work. When I attempted it on my mid 2011 27" I got the same message as the OP, hence my reply.

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Answer 5

SeaPapp

Level 7

26,492 points

Jan 10, 2016 10:17 AM in response to rkaufmann87

Shouldn't that firmware update have been applied during a system update? I could be wrong, but it seems to me that it should have been. Maybe the OP will respond and let us know if it worked for him.

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