MaggyMe
Level 1 (0 points)

Q: Cant connect iphone with itunes

Hi

I just bought a new Iphone 6s pluss, but I can not connect with itunes on my Mac, Everytime I plug the usb in to my Mac, a pop-up window show up and tells me that itunes can not find my iphone because it demand a later verson of itunes. But I have the latest verson of Itunes (12.2.2.25). I have tried to reinstall itunes multiple times and it still shows the same message. I can however connect my older iphone (5s) easely to itunes on the same mac. My mac is a macbook air 11" 2011 running on Mac OS X Lion 10.7.5 (11G63b)

Anyone familiar with the problem, or know how i can fix it?

 

Thanks

iPhone 6s Plus, Mac OS X (10.7.5)

Posted on Jan 10, 2016 12:56 PM

by sberman,Solvedanswer
sberman sberman
Level 8 (41,177 points)
A:

You have the latest version of iTunes that OS X 10.7 can run.  However, it is not the latest version of iTunes (12.3.2), which is required to interface to iOS 9.

 

The issue is that Lion is now over four years old.  You must upgrade your OS X in order to run iTunes 12.3.2.  You need at least OS X 10.8.5 (current is OS X 10.11.2).

 

Install El Capitan (OS X 10.11):

Upgrade to OS X El Capitan - Apple Support

 

Then go to the App Store and update all your apps.

Posted on Jan 10, 2016 12:59 PM

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MaggyMe

Q: Cant connect iphone with itunes

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  • by sberman,Solvedanswer

    sberman sberman Jan 10, 2016 12:59 PM in response to MaggyMe
    Level 8 (41,177 points)
    Jan 10, 2016 12:59 PM in response to MaggyMe

    You have the latest version of iTunes that OS X 10.7 can run.  However, it is not the latest version of iTunes (12.3.2), which is required to interface to iOS 9.

     

    The issue is that Lion is now over four years old.  You must upgrade your OS X in order to run iTunes 12.3.2.  You need at least OS X 10.8.5 (current is OS X 10.11.2).

     

    Install El Capitan (OS X 10.11):

    Upgrade to OS X El Capitan - Apple Support

     

    Then go to the App Store and update all your apps.

  • by MaggyMe,

    MaggyMe MaggyMe Jan 10, 2016 1:05 PM in response to sberman
    Level 1 (0 points)
    Jan 10, 2016 1:05 PM in response to sberman

    Thanks for quick and helpfull answer, i will upgrade to El Capitan right away

  • by sberman,

    sberman sberman Jan 10, 2016 1:14 PM in response to MaggyMe
    Level 8 (41,177 points)
    Jan 10, 2016 1:14 PM in response to MaggyMe

    Excellent.  Hopefully you don't have third-party software that will no longer run once you make this upgrade.

     

    Remember, instead of making small incremental OS X upgrades periodically, what you are doing now is making a huge upgrade, leaping over four + years of operating system changes.