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Jan 12, 2016 7:38 AM in response to rojasamariby brenden dv,Hi rojasamari,
Thanks for using the Apple Support Communities! I'm sorry to hear that your mother is having these issues with her iPhone. I'm a bit unclear on exactly what you are seeing, but from your description it sounds like you may not be seeing Visual Voicemail (the list of each voicemail with the time and the caller). If that is the case, you may find the information and troubleshooting steps outlined in the following article helpful:
Get help with visual voicemail on your iPhone - Apple Support
Regards
