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Can't reinstall osx El Capitan via Recovery

OSX 10.11.2

iMac 27-inch Late 2013

3.5 GHz Intel Core i7

NVIDIA GeForce GTX 775M 2048 MB

4 GB 1600 MHz DDR3


My iMac has been buggy ever since upgrading to 10.11. Some programs crash frequently, and just recently the system has begun to be unresponsive, requiring the machine to be forced off. Usually when the system freezes like this, the mouse still moves, but that will be it.


Twice on booting up I have received the NO or prohibitory symbol, indicating no bootable disk or OS is found.


So I tried a system restore to reinstall El Capitan. Everything goes great until I select the disk to to instal to. Then the system becomes unresponsive again, completely frozen and I have to power off without the restore.


So I tried a Time Machine restore to earlier in the day. I didn't think this would help, but did it anyway. It did not help, the system is still buggy.


I have run first Aid on the disk.


Anyone have suggestions or ideas? What's wrong? Does the OS need reinstalled? Why is Restore stalling?


Thanks!

iMac (27-inch, Late 2013), iOS 8.3

Posted on Jan 10, 2016 6:53 PM

Reply
3 replies

Jan 10, 2016 7:01 PM in response to fannalman

I believe you have a faulty disk drive.


Mac OS X- Gray screen or prohibitory sign appears during startup

Question (?) Mark, Blinking Folder, or Gray Screen at Startup


These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:


A flashing question mark or globe appears when you start your Mac

Mac OS X- Gray screen appears during startup


In most cases the problems may be caused by one or more of these:


a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.

b. Boot drive's directory has been corrupted - Repair with Disk Utility.

c. Critical system files are damaged or deleted - Reinstall OS X.

d. The disk drive is physically non-functional - Replace the hard drive.


Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.


Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.



Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.


Reinstall Snow Leopard Without Erasing The drive


1. Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


2. Reinstall Snow Leopard


If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.


Download and install Mac OS X 10.6.8 Update Combo v1.1.


Reinstalling Lion/Mountain Lion Without Erasing The Drive


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.


Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Jan 11, 2016 8:55 AM in response to Kappy

After connecting my Apple trackpad, I was able to reinstall the OS.


On previous attempts I was using a Logitech keyboard & mouse. Although I seemed to be able to navigate just fine, only the keyboard was working in recovery mode. With the Apple trackpad linked I was able to complete the OS reinstall from recovery mode.


I'm still having issues with Adobe Illustrator CS5.1 crashing, but will update whether or not the rest of system is still glitchy or not.

Jan 11, 2016 12:48 PM in response to fannalman

fannalman wrote:


.... just recently the system has begun to be unresponsive, requiring the machine to be forced off. Usually when the system freezes like this, the mouse still moves, but that will be it.


Twice on booting up I have received the NO or prohibitory symbol, indicating no bootable disk or OS is found.

.....

You probably don't want to hear this, but I had very similar symptoms and was an indication

that the hard drive was starting to head for the promised land. It eventually went full belly up.


Back up all important data now and get an appointment to get the machine checked out.

Can't reinstall osx El Capitan via Recovery

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