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All replies
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Helpful answers
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Jan 10, 2016 11:29 PM in response to Vern.by thunderzzz,This is hardware issue. Nothing to do with the latest update. The update does not cause hardware issues.
Info from support article:
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
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Jan 11, 2016 12:03 AM in response to Vern.by 867,You can't downgrade iOS 9.2.1 beta to older versions of iOS
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Jan 11, 2016 12:01 PM in response to Vern.by Meg St._Clair,Vern. wrote:
How can i use my phone again? i've lost everything!
This is a hardware issue, as noted above. It's generally a problem with TouchID. Calm down. Make an appointment at the Genius Bar at your local Apple Store or at your local Authorize Apple Repair Center and get it fixed.
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Jan 11, 2016 12:05 PM in response to Vern.by Edward Hargreaves,Are you saying you were running beta software and hadn't backed up your phone?
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Jan 11, 2016 12:07 PM in response to Vern.by ChrisJ4203,Vern. wrote:
*** is wrong with apple? i just got my phone bricked because of ios9.2.1 update, now i can basically throw my iphone 6 away. its never been repaired or anything, so everything about it is original, and i worked fine before the update. After getting messages for days to update, i finally do it and this happens?!?
How can i use my phone again? i've lost everything!
I'm not aware of an iOS 9.2.1. If you are referring to beta software, then you cannot discuss beta issues on the public forum. Also, if you are using beta, you were warned not to use it on an everyday device.
You should not have lost anything on the device if you have been backing up properly. The only ay that you could lose everything is if you never backed it up at all.