My MB Pro is frozen after el capitan download. Even safe mode is no effect. It completely shut down my Mac. Your help is needed please...

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My MB Pro is frozen after el capitan download. Even safe mode is no effect. It completely shut down my Mac. Your help is needed please...

My MB Pro is frozen after el capitan download. Even safe mode is no effect. It completely shut down my Mac, that I only get stuck in login screen which freezes halfway through. El crapitan totally messed me up that I put my Pro down for months, but now I have returned to see if I can fix it. I even tried reinstalling my osx from the disk, but nothing happens; after I select my disk, circle of death, then frozen white screen. Yosemite was my last successful update. Your help is needed please...

MacBook Pro, OS X Yosemite (10.10.5), This was the last full update I had

Posted on Jan 10, 2016 10:14 PM

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Answer 1

AppleJoe

Community Manager

Jan 12, 2016 8:53 AM in response to enigmauc2

Greetings enigmauc2,

Thanks for using the Apple Support Communities!

I understand that your Mac ran into some unexpected issues while attempting to upgrade to Mac OS X 10.11 El Capitan. We know that situations like this can be very frustrating and you have already tried some good troubleshooting steps.

To continue troubleshooting, I suggest working through the Try Disk Utility and Use fsck if necessary sections from the following article.

Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support

Have a great day!

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