jessicaramos.b

Level 1 (0 points)

Q: Apple Music is freeze in an Apple ad image

When I try to open the Apple Music app an Apple ad image appears and nothing happens. I can't listen to any song!!! It's just freeze in this image.

How can I solve this?

iPhone 5, iOS 9.2

Posted on Jan 11, 2016 6:59 AM

I have this question too

Q: Apple Music is freeze in an Apple ad image

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Helpful answers

by braden85,

braden85 Jan 12, 2016 1:03 PM in response to jessicaramos.b
Community Specialists

Jan 12, 2016 1:03 PM in response to jessicaramos.b

Hey jessicaramos.b,

I understand that you are experiencing some issues with your Music app when trying to sign into Apple Music. I have an article with some suggestions for troubleshooting this issue, and it can be found here:

If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
https://support.apple.com/en-us/HT201398

Thanks for being a part of the Apple Support Communities!
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