attachments not downloading in iMessage on mac

Question

Level 1

14 points

attachments not downloading in iMessage on mac

I'm using a two year old mac book pro with El Capitain, 10.11.2. On my mac in iMessage, photos aren't downloading. The photos download like always on my mobile devices, but not on the mac. This is a new problem ...worked fine for years.

See attached photos. The first shows the messages from sender ...normally the photo would just be there. The second shows what you get if you double click on the message. Note when I click the download button, I just get a noise from my computer rejecting the command.

Posted on Jan 11, 2016 3:47 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Jan 11, 2016 4:08 PM in response to scanegi

Please quit Messages if it's running.

Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/Messages

In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return. A folder should open. Inside it, there should be a subfolder named "Attachments" (without the quotes.) If that subfolder doesn't exist, create it. Launch Messages and test.

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Answer 2

scanegi Author

Level 1

14 points

Jan 11, 2016 4:15 PM in response to Linc Davis

Hi Linc,

Thanks for the suggestion, but it did not work. Exact same problem continues. The attachments folder exists, by the way. I deleted all of the stored attachments earlier in an attempt to solve the problem but to no avail.

Mike

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Answer 3

Linc Davis

Level 10

209,547 points

Jan 11, 2016 6:06 PM in response to scanegi

If you haven't already done so, please sign out of iMessage. Log out or restart the computer. Sign back in to iMessage. Then send yourself a test message with an attachment. What happens?

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Answer 4

scanegi Author

Level 1

14 points

Jan 11, 2016 6:07 PM in response to Linc Davis

Thanks Linc. The restart worked.

For my education, can you tel me why this solution worked?

And THANK YOU!

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Answer 5

Linc Davis

Level 10

209,547 points

Jan 11, 2016 6:30 PM in response to scanegi

can you tel me why this solution worked?

Beats me.

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Answer 6

Bav050

Level 1

8 points

Mar 2, 2016 11:34 PM in response to Linc Davis

Hello. I have the same problem

Two days ago I can't receive attachments in imessage on mac.

On iPhone everything is ok

I've read messages above.

Folder attachments exist. I log out from imessage, then restart mac.

Then login in iMessage again

If I send photo to myself - everything is ok, I can see it, but if my wife send photo to me - I can see on mac only file name (on iPhone everything works)

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Answer 7

Bav050

Level 1

8 points

Mar 3, 2016 12:25 AM in response to scanegi

Hello. I have the same problem

Two days ago I can't receive attachments in imessage on mac.

On iPhone everything is ok

I've read messages above.

Folder attachments exist. I log out from imessage, then restart mac.

Then login in iMessage again

If I send photo to myself - everything is ok, I can see it, but if my wife send photo to me - I can see on mac only file name (on iPhone everything works)

Now I deleted folder Attachments and create it again. It doesn't help.

The same problem - If I send photo to myself - everything is ok, I can see it, but if my wife send photo to me - I can see on mac only file name (on iPhone everything works)

Folder exists:

In iMessage on mac Attachments look like:

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Answer 8

Mlnapp

Level 1

4 points

Nov 19, 2017 1:23 PM in response to scanegi

Did not work. Now what.

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Answer 9

Eric Root

Level 10

684,039 points

Nov 19, 2017 4:22 PM in response to Mlnapp

You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.

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