Repeated iPhone 6 "storage full" even after full restore

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Level 1

18 points

Repeated iPhone 6 "storage full" even after full restore

64GB iPhone 6 says storage is full all of the time. 12GB pictures, 1GB messages, 4GB apps, and the rest (40+ GB) is "Documents and Data".

I had this problem two days ago and did a full backup/restore that seemed to cure it (40+ GB free), but in the subsequent two days, the "Documents and Data" has completed filled my phone again. Not great for battery life either. No new apps recently, and I don't remember when I upgraded to iOS 9.2 but didn't have problem before.

iPhone 6, iOS 9.2, Verizon. I don't use iCloud at all.

Anyone have this problem and hopefully a fix?

iPhone 6, iOS 9.2

Posted on Jan 11, 2016 5:39 PM

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Answer 1

Best reply

photofreddy

Level 1

4 points

Jan 15, 2016 3:49 PM in response to pfdubbs

When you launch the mail app, does it crash immediately? Toggle Airplane mode on and then go to the Mail app to see if there's a message in the Outbox. If that's the case, perform a full backup using iTunes, wipe the device, then restore the backup. Please let me know if that helps.

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Answer 2

Jan 15, 2016 5:06 PM in response to pfdubbs

Open Settings/General/Storage & iCloud Usage. Tap on the first "Manage Storage." This will list all apps and the amount of storage they are using. Tap on any specific app and it will display how much space it is using in Documents & Data.

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Answer 3

pfdubbs Author

Level 1

18 points

Feb 3, 2016 6:31 PM in response to pfdubbs

Update: called Apple support and they said it was likely a corrupt file somewhere in my iOS install. Only fix was to wipe and not restore the backup (had to manually push all the apps back on), as the corrupt file was likely in the backups as well. Was a pain, but it fixed the problem.

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Answer 4

pfdubbs Author

Level 1

18 points

Feb 3, 2016 6:32 PM in response to Lawrence Finch

problem was outside of any apps - apps were only taking 4GB. see below, was corrupt file. thanks for the suggestion though!

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