SlowiMacOwner
Level 1 (4 points)

Q: How to see which files are syncing?

Hello,

 

I have iCloud Drive set up on an iMac a Macbook Air a Windows laptop.

Latest versions are installed on all these devices.

The Windows laptop has everything disabled (Photos, mail, contacts etc...) except "iCloud Drive".

 

Syncing between the iMac and the Macbook Air is good, but on the Windows laptop entire folders are missing, since months. Clicking on the iCloud Drive icon in the tray bar says "Downloading 1 file", and it has been like this since a long time.

 

  • How do I see which is this file that is currently being "downloaded"?
  • How can I obtain debug info to understand what's wrong with iCloud Drive on Windows not syncing some folders?

 

Thank you,

 

All the best

Posted on Jan 12, 2016 4:38 AM

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SlowiMacOwner

Q: How to see which files are syncing?

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  • Helpful answers

  • by pedro d,

    pedro d pedro d Jan 13, 2016 9:57 AM in response to SlowiMacOwner
    Community Specialists
    Jan 13, 2016 9:57 AM in response to SlowiMacOwner

    Hello there, SlowiMacOwner.

     

    It seems you're having issues with content downloading properly or being unavailable when using iCloud Drive on your Windows computer. The following Knowledge Base article offers up some great help in regard to iCloud Drive:

     

    Get help using iCloud Drive

     

    What if I don't see all my files at iCloud.com?

    Any documents that you already stored in iCloud are automatically moved to iCloud Drive when you upgrade. iCloud.com will display these files in the iCloud Drive app and the iWork apps (Pages, Numbers, and Keynote) that you're used to seeing.

    If you don’t see your files in the iWork apps or in iCloud Drive, then make sure that you set up iCloud Drive on all of your devices.

    If you need to access a file that you deleted within the last 30 days, you can recover it. 

    1. Sign in to iCloud.com.
    2. Click Settings.
    3. Under Advanced, click Restore Files.
    4. Browse the list of files in the Restore Files window. 

    Files will be removed from Restore Files in 30 days.

    {...}

    What if my upgrade to iCloud Drive pauses or doesn't respond?

    Check your Internet connection. In your iOS device’s status bar, look for an Edge, 3G, 4G, LTE, or Wi-Fi icon. On your computer, make sure you have an active wired or wireless network connection. Then open a website from your browser to make sure you're connected. You can use these steps to check your Internet connection on your Mac or iOS device.

    If you lose your Internet connection, the upgrade will pause for a short time, then try again. If your upgrade still doesn't respond, contact Apple Support.

     

    Thanks for being a part of Apple Support Communities.

     

    Kind Regards.

  • by SlowiMacOwner,

    SlowiMacOwner SlowiMacOwner Jan 14, 2016 3:13 AM in response to pedro d
    Level 1 (4 points)
    Jan 14, 2016 3:13 AM in response to pedro d

    Dear pedro d,

     

    thanks for the info.

     

    I tried restoring files from iCloud.com, but I can't, see attached picture.

     

    iCloud.png

     

    For the second issue, I am sure I have a working connection, so is there a way to see which files are actually being transferred?

     

    iCloud Drive is not in beta version, so the fact that entire folders are missing really worries me.

     

    All the best

  • by pedro d,

    pedro d pedro d Jan 15, 2016 1:50 PM in response to SlowiMacOwner
    Community Specialists
    Jan 15, 2016 1:50 PM in response to SlowiMacOwner

    Hello again, SlowiMacOwner.

     

    Thanks for the additional insight on the specifics of your issue. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action to get a more hands-on response.

     

    Kind Regards.