Can't login to 'Manage your Apple ID' page, getting 'Update Apple ID' notice

Question

Level 1

12 points

Can't login to 'Manage your Apple ID' page, getting 'Update Apple ID' notice

Everytime I want to login on appleid.apple.com, I'm asked to 'Update Apple ID'. I can't fill in any of my current alternate email addresses, and when I fill in a new made gmail address and fill in the code from a mail, nothing happens. I can still login to iCloud(.com) etc, nothing weird happens on my devices.

This problem started occurring when the design of the appleid.apple.com webpage was changed a few months ago.

Picture of what I get:

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10.2)

Posted on Jan 12, 2016 1:30 AM

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Answer 1

Jan 12, 2016 5:16 AM in response to jojost1

I can't fill in any of my current alternate email addresses, and when I fill in a new made gmail address

You have tried entering your actual Apple ID I assume.

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Answer 2

jojost1 Author

Level 1

12 points

Jan 12, 2016 5:23 AM in response to Winston Churchill

Yeah, but it's an @iCloud.com / @me.com address and that's not allowed. When I fill in my 'original' @hotmail.com address it says 'This email address is already being used as an alternate email address.' And like I said, creating a new Gmail and filling that in 'works', the page asks for a code I fill in but it just returns to the inlog screen and everything starts over again.

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Answer 3

Jan 12, 2016 7:56 AM in response to jojost1

I haven't actually come across this dialogue box before and from what you say it doesn't seem all that intuitive. I'd be inclined to Contact Apple iCloud supportfor assistance. Please let us know the outcome, so we can advise others.

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Answer 4

jojost1 Author

Level 1

12 points

Jan 12, 2016 7:58 AM in response to Winston Churchill

I called them, after half an hour I got a Senior Advisor on the phone, now they're escalating and passing it through to the engineers.. Total conversation took 1,5 hours. I'll update this as soon as I know something more..

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Answer 5

Jan 13, 2016 2:27 PM in response to jojost1

Still happening today. Changed my password for no reason.

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Answer 6

msim20

Level 1

49 points

Jun 1, 2016 7:32 AM in response to jojost1

@jojost1 - Were you able to solve this problem? I think I am suffering from the same issue.

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