HP Officejet 4500 not showing in image capture on el Capitain

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Level 1

23 points

HP Officejet 4500 not showing in image capture on el Capitain

Ive been using a 4500 on my old mac for 3 years works ok with image capture since the HP software ceased to support. Ive installed on the El Capitain Mac5K and works fine as a printer (direct USB attached) and can also share across my network. But I run image capture and nothing shows. Thus New Imac and No scanner - any ideas anybody. clicking the scan tab in settings also shows nothing see attached

iMac with Retina 5K display, iOS 9.2

Posted on Jan 12, 2016 2:53 AM

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Answer 1

Eric Root

Level 10

684,039 points

Jan 12, 2016 8:55 AM in response to toismonts

VueScan

VueScan FAQ

HP Easy Scan

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Answer 2

toismonts Author

Level 1

23 points

Jan 12, 2016 10:52 AM in response to Eric Root

I've installed HOP Easyscan today it recognises the printer but when I press scan it takes 5 secs and gives message below . Worked fine on Imac 2009 and Yosemite. Is this a driver issue with El Capt and HP. As I said printer works fine

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Answer 3

Eric Root

Level 10

684,039 points

Jan 13, 2016 10:32 AM in response to toismonts

What message?

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Answer 4

toismonts Author

Level 1

23 points

Feb 9, 2016 4:23 AM in response to Eric Root

hi Eric just tried to run this again , behold it works, not only with Image capture but also with HP Easycan. My macs had an automatic update to version 10.11.3 feb 2nd. Not sure if this has fixed the issue but something between our first communication and now has. thanks for your help.

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Answer 5

Eric Root

Level 10

684,039 points

Feb 9, 2016 9:20 AM in response to toismonts

You are welcome.

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