sdagostin

Q: Too many authorized computers

When I try to transfer purchases from my iPhone to iTunes, a message tells me this computer is not authorized. I click on "Authorize this computer" and a message says I already have 5 authorized computers.  I go to My Account and it says only one computer (this Windows 10 PC) is authorized.  I had already gone through the process of de-authorizing all computers and re-added the current one.  Any ideas?

iPhone 6s, iOS 9.2

Posted on Jan 12, 2016 4:27 AM

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Q: Too many authorized computers

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  • by javaliga,

    javaliga javaliga Jan 12, 2016 7:42 AM in response to sdagostin
    Level 4 (3,569 points)
    iCloud
    Jan 12, 2016 7:42 AM in response to sdagostin

    According to this link:

     

    <<Deauthorize your computer using iTunes - Apple Support>>

     

    you may need to deauthorize a computer a few times using iTunes on a windows PC.  If that still doesn't work I would contact Apple Support (at the bottom of the page on the above link).

  • by turingtest2,Helpful

    turingtest2 turingtest2 Jan 12, 2016 12:19 PM in response to sdagostin
    Level 10 (86,473 points)
    Apple TV
    Jan 12, 2016 12:19 PM in response to sdagostin

    There are two authorization mechanisms in play. When computers or devices are authorized for automatic downloads from a given Apple ID they cannot be deauthorized or reassigned for 90 days. This kind of authorization limits you to 10 computers/devices of which no more than 5 can be computers. The other mechanism controls downloads, and playback & transfers of protected content. Here you are limited to no more than 5 computer authorizations for the Apple ID. Typically these can be lost when switching or upgrading computers. The deauthorize all command applies here and cannot be used for a year after being used. You may be able to contact Apple Support and ask if they can reset your authorizations if you are not currently able to do it yourself: https://www.apple.com/support/contact/

     

    tt2